where is my crystal?

[omninights222]

using MOLpoints i succesfully completed the transaction but no crystal appear, where is it? pls rply what should i do?

[VicZar]

Please wait for at least 24 hours for your crystals to arrive to your account.
If your crystals has not arrived by then, feel free to file a ticket.

[omninights222]

more than 24 hrs and still no crystal appear.. how to file a ticket? and what is that? this is 1 of my proof.
# Description OrderID Rewards Buy PIN
1
22 Jan 14
R2Games - 500 Crystal
- 227 MOLPoints ( P227.00)
MP16929246 0 pt(s) N/A N/A
2
22 Jan 14
MOLPoints Reload - Load Central [S/N 6001284691]

- 250 MOLPoints ( P250.00)
VI09999380 0 pt(s) N/A N/A

[VicZar]

File a ticket here, and put in as much information as you could.

[omninights222]

another documents to prove

pls help me get my crystal.....

[VicZar]

I have been notified that they have sent your crystals.
Please check your character.

[omninights222]

My account has been bound

i cannot login to the game coz it say ''Your account has been bound, please login with your e-mail! what is that mean?? what should i supposed to do?? how do i check if my crystal is in my character? pls help me and dont mad at me.... thank you.