I will like to see sell instead of one-day sell be an all weekend so from Friday-Sunday, I for one and probably along many other are having issue with the recharge. Recharge -> Didn't get crystal -> Wait another 6 hours -> File Ticket -> Wait Another 4-6 hours for response -> Get told could take up 24 hours for first time (I am not first time buyer bought some Tuesday night got it in 5 mins) -> Go to sleep 8+ -> Inquire about purchase -> Get told not to spam ticket system with only one other response to original ticket -> Next Day finally get crystal after the sale has gone and no longer want to use crystals. R2 says oh well not our fault it took so long even if everything was cleared on customer end.
Simple for reason like this, I would like to see sale that are longer then 24 hours, that way if issue do raise up. R2 is less likely to have a lash back from regular casher having long delay of crystals and missing out on spending their cash. Which mean they will be less likely to cash in the future. Yes, I know R2 can't afford to have 24/7 (weekend being the WORSE time to file one) support which would be nice not having to wait 8-16 hours on a response. I for one will be taking my cash to another company at this time till I can see for my self that the customer service is more quick at replying to ticket then 6+ hours. You want my cash, I just want more support for those that SUPPORT the game with their cash.
TL;DR
Make the sales 3-Days and maybe in future have more support, to get purchase sorted out faster, counting out the first time purchases. I for one had heard from players that they know if they file ticket on weekend won't be replied till Monday, so they either just up and leave or don't brother with ticket.
Simple for reason like this, I would like to see sale that are longer then 24 hours, that way if issue do raise up. R2 is less likely to have a lash back from regular casher having long delay of crystals and missing out on spending their cash. Which mean they will be less likely to cash in the future. Yes, I know R2 can't afford to have 24/7 (weekend being the WORSE time to file one) support which would be nice not having to wait 8-16 hours on a response. I for one will be taking my cash to another company at this time till I can see for my self that the customer service is more quick at replying to ticket then 6+ hours. You want my cash, I just want more support for those that SUPPORT the game with their cash.
TL;DR
Make the sales 3-Days and maybe in future have more support, to get purchase sorted out faster, counting out the first time purchases. I for one had heard from players that they know if they file ticket on weekend won't be replied till Monday, so they either just up and leave or don't brother with ticket.
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