Costumer Support Improvement

[Swiftslayer]

This post really shouldnt be needed, but it seems it is.

Suggestion: How about you actually reply to and fix problems when people send support tickets? Specially paying costumers... I mean, some tickets you do reply, but some tickets you can have the problem for days...

[BrotherVT]

If you have any issues with the customer support, in other words, not getting responses within 12-24 hours, then you may contact a Moderator on the forums to forward your ticket number via PM with a description of your issue, when you filed the ticket and what your ticket number is.

[Swiftslayer]

Ok. Thank you. Sent you a PM right now.
Its been nearly a week and still not fully fixed. Still waiting the bonus items. No reply from support for several days now.

[BrotherVT]

I've received your PM and also forwarded it. Please be patient while it gets tended to.

[Swiftslayer]

Fixed (finally!). Thx.