Hi,
Let's me start of by saying this:
I don't like to publicly complain about things, but it this case I seem to have no other choice as I am despirate to get an anwser.
This is what made me come this far:
It all started on the House of Cards event which ended ( I believe) October 2nd.
Just before the event ended I made it in to 1st position on my server ( S26) with 62K.
This ment that i was legit to collect the then active Hot Event ' Master of Poker', giving me several Small Jokers some Aces and 2 Large Jokers as I made 60k points.
The moment I hit 62K I went to the Hot even and tried to collect, which at that moment failed. So I kept trying going in and out of the event, but without result. By the time my browser was refresh the event was over and the Hot event was gone. I didn't get a chance to collect.
So I made a ticket on that same evening.
The Saturday after I got a reply to my 2nd ticket(in the mean time I allready made a new ticket as I was wondering if you gotten my first one) in which you asking me to send a printscreen of the Hot Event ' Master of Poker'( I'm still wondering how I could have done that). But besides that you must know very well what the prices of that event where. At the same time you asked me to give a printscreen of the total points I made.
I didn't make that when the event was on and by the time you replied the whole event was gone(If only you could have replied within 3 days).
Next up you replied that the matter was send to the appropriate department for further assistance, this was on October 4th. Complete silence followed.
In the weeks after I replied several times without any result. Now it has been over 2 weeks without any so called ' further assistance'.
You might or might not be able to help me with the matter, but this is not what I call Support .
So through this post I hope to get some attention atleast.
I'm looking forward to you reply.
Hitmehard
Server 26 ( merged to ua18)
Next up what a good few days of silence. After which I decided to hit the keyboard again
Let's me start of by saying this:
I don't like to publicly complain about things, but it this case I seem to have no other choice as I am despirate to get an anwser.
This is what made me come this far:
It all started on the House of Cards event which ended ( I believe) October 2nd.
Just before the event ended I made it in to 1st position on my server ( S26) with 62K.
This ment that i was legit to collect the then active Hot Event ' Master of Poker', giving me several Small Jokers some Aces and 2 Large Jokers as I made 60k points.
The moment I hit 62K I went to the Hot even and tried to collect, which at that moment failed. So I kept trying going in and out of the event, but without result. By the time my browser was refresh the event was over and the Hot event was gone. I didn't get a chance to collect.
So I made a ticket on that same evening.
The Saturday after I got a reply to my 2nd ticket(in the mean time I allready made a new ticket as I was wondering if you gotten my first one) in which you asking me to send a printscreen of the Hot Event ' Master of Poker'( I'm still wondering how I could have done that). But besides that you must know very well what the prices of that event where. At the same time you asked me to give a printscreen of the total points I made.
I didn't make that when the event was on and by the time you replied the whole event was gone(If only you could have replied within 3 days).
Next up you replied that the matter was send to the appropriate department for further assistance, this was on October 4th. Complete silence followed.
In the weeks after I replied several times without any result. Now it has been over 2 weeks without any so called ' further assistance'.
You might or might not be able to help me with the matter, but this is not what I call Support .
So through this post I hope to get some attention atleast.
I'm looking forward to you reply.
Hitmehard
Server 26 ( merged to ua18)
Next up what a good few days of silence. After which I decided to hit the keyboard again
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