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Diamond recharge failed

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  • Diamond recharge failed

    Hello.
    I recharged 1000 diamonds yesterday, and my credit card has ben charged ... but nothing appeared on my account. No diamond and no bonus for the recharge. How could I get any compensation ?
    Thanks in advance for the help

    Server No : 96 - Oblivion keep
    IGN : Cicks

  • #2
    Tried to refresh and/or wait a bit after the payment? Sometimes it can take a bit of time to process.




    It's the first hour, of the first day
    It's hard without you, I cannot lie
    You were everything, and could have been
    It's the first summer, of the first year
    Today only rain, knocks on my window
    And it reminds me, how much I loved you.


    I fail to emerge
    It's a universe, that wants me to get off
    Fear catches me, and I start calling you.


    It's the first night, when I feel cold
    Your arms can no longer warm me
    A cold soul, I cannot love.

    Comment


    • #3
      I recharged yesterday evening (11.30 pm), and I already reloaded the page but nothing happens ... Usually I don't have any problems with recharging.

      Comment


      • #4
        I have the same problem too...i know it's a holiday but maybe someone can handle this situation? This is bad timing especially with spring carnival going on. I hope someone can fix this as soon as possible or it'll be very disappointing... This isn't the first time...

        Comment


        • #5
          Go to account and check the recharge history, than check the date, and you will know if you did a recharge in game or not

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          • #6
            Originally posted by High_Templar View Post
            Go to account and check the recharge history, than check the date, and you will know if you did a recharge in game or not
            i'm sure i did because i can see it in my mail...:'( this is disappointing...

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