Lost diamonds!

[NataliaLav]

Good day. Play on the server S250, nickname Vredinka
After a night's update lost 300 diamonds, appeared inactive status VIP 1. No action is produced.
Please solve this problem, collected the diamonds to activate VIP for a month.

Here is the screenshots, the difference is 1 minute. You will see the absurdity.

[Rubedo]

you need to file a ticket to billing with attached screenshots. They will check