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Submitted a Ticket - Not getting help

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  • R293783649
    started a topic Submitted a Ticket - Not getting help

    Submitted a Ticket - Not getting help

    Hi r2 Staff,

    I submitted a ticket today several times. Tried to recharge 4k diamonds. When I submitted the ticket I included a snapshot of my receipt from Paypal, with order number and transaction to R2 games. When i look under my account, it says the purchase is "pending". Well, I did that over 4 hours ago, still no answer. I wouldn't have purchased this if not for Tycoon and Prismatic Wheel. I have reciept, order number, I mean what else do you need?!

    Please help. Name: Riley, Server (S213) City of Gallows. Order number: *PRIVATE*

    Last purchase for my character was on 10/10 with no issue.

    Please help.
    Last edited by AE86; 10-12-2015, 11:56 PM. Reason: forum rules

  • Rubedo
    replied
    Originally posted by R293783649 View Post
    I already gave the ticket number. Part of me thinks you Mod's ask that in hopes they don't have it and will just go away. But here it is again, doubt anything comes of it:

    NOPE!!! No email with a summary of my ticket info. I received a response, but no ticket information. A week later, my paypal account has still been charged 45 dollars, and no diamonds. Of course the Tycoon event ended a week ago, so now i'm just out money and my chance at rewards. You guys wonder why server's are dying. This is the reason!!!!!! This is my old ticket number from the first time I reported the issue. TICKET #430310.
    I have forwarded your ticket.

    Leave a comment:


  • R293783649
    replied
    I already gave the ticket number. Part of me thinks you Mod's ask that in hopes they don't have it and will just go away. But here it is again, doubt anything comes of it:

    NOPE!!! No email with a summary of my ticket info. I received a response, but no ticket information. A week later, my paypal account has still been charged 45 dollars, and no diamonds. Of course the Tycoon event ended a week ago, so now i'm just out money and my chance at rewards. You guys wonder why server's are dying. This is the reason!!!!!! This is my old ticket number from the first time I reported the issue. TICKET #430310.

    Leave a comment:


  • Rubedo
    replied
    Originally posted by R293783649 View Post
    Well the last ticket got answered 7 days later. After Tycoon, after the entire reason I purchased diamonds had passed. Yet I've explained and prooved that many times over. Doesn't change the fact you guys could give 2 you know what's about your customers!!! And here I am dealing with the same issue all over again! I'm done with this game!
    What is your ticket number?

    Leave a comment:


  • Rubedo
    replied
    Originally posted by R293783649 View Post
    How did I intimidate Mods? You ask me to be patient...is a week long enough to be patient, because thats how long it took for my last purchase. Tycoon had long passed by the time I got my diamonds. No compensation....nothing! How about you treat your customers with a bit more respect. As I've shown the mod's respect, despite being screwed massively!
    wasnt talking about you.

    Leave a comment:


  • aaron.wall2014
    replied
    well im still awaiting someone 2 contact regarding my issue and i followed what was told and yet i get nothing

    Leave a comment:


  • R293783649
    replied
    Well the last ticket got answered 7 days later. After Tycoon, after the entire reason I purchased diamonds had passed. Yet I've explained and prooved that many times over. Doesn't change the fact you guys could give 2 you know what's about your customers!!! And here I am dealing with the same issue all over again! I'm done with this game!

    Leave a comment:


  • Mentor_Rosso
    replied
    Originally posted by aaron.wall2014 View Post
    regarding r2 support what support im still waiting for a response for my issue and its been over 24hrs and i still havent got a proper response from r2 or have a got what i need to correct my problem because the incompetance of r2
    Tickets usually get answered within 72 hours.
    Last edited by Mentor_Rosso; 10-21-2015, 04:09 AM.

    Leave a comment:


  • aaron.wall2014
    replied
    well at least you get a reply back i dont even get a reply back this is getting beyond a joke now this is not even funny anymore a game ilike and i cant even get a reply back

    Leave a comment:


  • R293783649
    replied
    They acknowledge the transaction went through on 10/13, yet I didn't get the diamonds until 10/19. Yet all I get is Sorry for the late delivery....how about the 4 spins on Prismatic Wheel, the Precious Pro Event, the Fact there was a Tycoon going on, the 1000 diamonds for golden feather recharge, the recharge reward, etc!!!!!! This is such utter ****!! You can see everything that you would need on this email. Please fix this, its not fair.
    Last edited by AE86; 10-21-2015, 01:25 AM. Reason: attachment against forum rules

    Leave a comment:


  • R293783649
    replied
    Funny how the mods respond immediately when somebody challenges them, to threaten them with banning them. Yet, when a CUSTOMER is out of money or experiencing an issue, its always be patient. Mod's cant wait to flex their internet tough guy muscles, yet when it comes to actually doing their job and helping customers an awful lot is left to be desired. 8 days later, and still no help! Even though I've provided Pay Pay screenshot, ticket number, and email screenshots. What a damn joke!

    Leave a comment:


  • aaron.wall2014
    replied
    regarding r2 support what support im still waiting for a response for my issue and its been over 24hrs and i still havent got a proper response from r2 or have a got what i need to correct my problem because the incompetance of r2

    Leave a comment:


  • R293783649
    replied
    How did I intimidate Mods? You ask me to be patient...is a week long enough to be patient, because thats how long it took for my last purchase. Tycoon had long passed by the time I got my diamonds. No compensation....nothing! How about you treat your customers with a bit more respect. As I've shown the mod's respect, despite being screwed massively!

    Leave a comment:


  • Rubedo
    replied
    dont push your luck please. You been warned this time.

    Leave a comment:


  • dayandnight
    replied
    was only joking Dont ban me

    Leave a comment:

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