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  • #1

    Ticket System

    I have had to enter support tickets several times since the new system went into effect.
    I get this every time, An email has been sent to xxxxxx@xxxxxxxxxxx, please follow the link in the email to continue, however I have never ONCE received an email from support.
    Checked my email settings, and i have no blocked addresses, nor are they going into my spam folders. Have tried with my work email, as well as my registered game address.
    Can a forum mod check into this, and post a remedy to this issue?
    Tags: None
  • #2
    Sadly, I believe it's cause of the new update.
    Will ask about it ( had other issues with players not knowing their ticket number cause of not receiving one, nor the email ).




    It's the first hour, of the first day
    It's hard without you, I cannot lie
    You were everything, and could have been
    It's the first summer, of the first year
    Today only rain, knocks on my window
    And it reminds me, how much I loved you.

    I fail to emerge
    It's a universe, that wants me to get off
    Fear catches me, and I start calling you.

    It's the first night, when I feel cold
    Your arms can no longer warm me
    A cold soul, I cannot love.

    Comment

    • #3
      with the old system, u could view open tickets, is there not a way to do that now?

      Comment

      • #4
        Originally posted by Swarmy View Post
        with the old system, u could view open tickets, is there not a way to do that now?
        I did receive an answer which said that the current ticket system works fine now.
        Just gotta wait for the email to come.




        It's the first hour, of the first day
        It's hard without you, I cannot lie
        You were everything, and could have been
        It's the first summer, of the first year
        Today only rain, knocks on my window
        And it reminds me, how much I loved you.

        I fail to emerge
        It's a universe, that wants me to get off
        Fear catches me, and I start calling you.

        It's the first night, when I feel cold
        Your arms can no longer warm me
        A cold soul, I cannot love.

        Comment

        • #5
          no, it doesn't, has been hours since I placed 2 separate tickets, and still no email with ticket number

          Comment

          • #6
            Over 12 hours since i opened 2 separate tickets, STILL no acknowledgement from support. Anyone know how to view ticket status with the new ticket system?

            Comment

            • #7
              Originally posted by Swarmy View Post
              Over 12 hours since i opened 2 separate tickets, STILL no acknowledgement from support. Anyone know how to view ticket status with the new ticket system?
              You can wait 24h for a member Staff to reply, and there you will see your ticket number too ( at the bottom of the email ).
              If you don't want to wait, please click on my signature to solve that issue.




              It's the first hour, of the first day
              It's hard without you, I cannot lie
              You were everything, and could have been
              It's the first summer, of the first year
              Today only rain, knocks on my window
              And it reminds me, how much I loved you.

              I fail to emerge
              It's a universe, that wants me to get off
              Fear catches me, and I start calling you.

              It's the first night, when I feel cold
              Your arms can no longer warm me
              A cold soul, I cannot love.

              Comment

              • #8
                I haven't submitted a ticket in quite some time..but I know I tried to submit a couple after the whole "wait for an email" response. I never ever received the emails. Since I don't have any ticket items to submit now..guess I will have to play wait and see if it works when needed in the future
                Thanks Gurothos btw for answering people here on forums. Keep up the good work!

                IGN: MizUndrstd
                Server: s4
                Guild: HelloKitty

                Comment

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