I can not get in the game

[R2107689129]

Well, yesterday I used the little help to make my gemology, used many basics energy cards to get 50,000 points and win explore the bonus enhancemente gem, in the evening there was a bug where I could not log in using the windons live option (cleaned caches and all of my internet browser and even used 3 different internet browsers and still could not get into the game) then by this bug could not get my bonus prize of 50,000 points. I wonder what can be done, because I lost my award thanks to this bug and do not know what to do ^^ '

I thank the attention .

[Rubedo]

Are you still having trouble?

[R2107689129]

no, my only problem was to have lost all my reward of 50,000 points for failing log, now the game is normal most want to know how the bonus is that lost by this problem

[Rubedo]

50,00 points for what

[R2107689129]

did 50,000 points in explorer enhancement gem and I could not get my game event of the premiums for this no problem getting into the game, want to know how is the situation? I will not be rewarded? I will be adversely affected because of this game error? that's what I wonder