MY artifact vanish

[R218261446]

I got today the green twilight mirror artifact from lucky tree Shoop and wenn i try to lvl it up i got disconect and after that the artifct was gone
Char. name Xenan
Server. [S3] Prospera's Bounty
R2games

[AE86]

Have you opened it from the chest? The artifact comes in a chest.

[R218261446]

ofc i did how i can upgrade it otherwise.....

[Rubedo]

Also, make sure you did not sacrifice the artifact to upgrade another artifact especially if it was green.

[R218261446]

i was upgrading it not other artifact