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Wheel of Luck - The Prize from the end of the Event cannot be collected

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  • Wheel of Luck - The Prize from the end of the Event cannot be collected

    Hey

    I have exceeded the 600 points limit to receive both Basic and Super Prizes. Even thought i do not have the option to Collect the prize (it is greyed-out).

    Note: I could have noticed that there is a discrepancy between the "Current Points" and the "My Current Points" tiles. Please see below a snapshot.

    Click image for larger version

Name:	Wheel of Luck.jpg
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    Char Name: Bunicu
    Server: 515 - MUT

    Please find a way to fix this issue It would be awful to spend a lot of Lotto Vouchers and Diamonds and not being able to redeem the rewards.

    Cheers,
    Alex

  • Rubedo
    replied
    no update yet.

    Leave a comment:


  • thenewguy
    replied
    bump and what's the status so far?

    Leave a comment:


  • thenewguy
    replied
    bump and is it hard enough for us to ask for what we deserve?

    Leave a comment:


  • thenewguy
    replied
    yes I did, and nothing is done so far

    Leave a comment:


  • Rubedo
    replied
    no update yet. However if you have filed a ticket try to make sure r2 responds to your ticket.

    Leave a comment:


  • thenewguy
    replied
    any idea when they will process this bug?

    Leave a comment:


  • Rubedo
    replied
    No update yet

    Leave a comment:


  • thenewguy
    replied
    what's the status of this case?
    I haven't received anything so far, compensation was bugged and new wheel has started...
    I'm curious about whether this case is really processed...
    if you see my ranking earlier, and here's the screenshot why I said the compensation is bugged
    Click image for larger version

Name:	buggedcompensation.jpg
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ID:	1724107

    Leave a comment:


  • Rubedo
    replied
    I will check if there is an update.

    Leave a comment:


  • thenewguy
    replied
    here is for s240 before it was merged...
    I wouldn't ask for myself, but for everyone that is affected (the whole server) and we couldn't collect another compensation too...
    I don't mind about compensation issue but what I want more is... for everyone to be able to get what they deserve, nothing more nor less
    Click image for larger version

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    Leave a comment:


  • R2106468997
    replied
    Mine too server 275 emem

    Leave a comment:


  • turok86
    replied
    Still waiting

    Leave a comment:


  • R250448649
    replied
    same for me i can not collect rewardClick image for larger version

Name:	compensation.JPG
Views:	1
Size:	51.7 KB
ID:	1723984Click image for larger version

Name:	Rewards Collect.JPG
Views:	1
Size:	200.3 KB
ID:	1723985
    Last edited by R250448649; 03-14-2016, 06:18 PM.

    Leave a comment:


  • Rubedo
    replied
    Players affected and unable to collect rank rewards need to file a ticket and attach screenshots of their rankings if they have not done it yet.

    Leave a comment:

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