Need help with the 7 day server reward thing

[R226202970]

Hi guys, so I just turned into a vip 4, but I can't claim the reward for the 7 day server launch reward for the 'Im a VIP" event. Also for the Angel Level Up, I have Lunaria and have activated her, but why can't I get the rewards?

[Rubedo]

Did you complete the tasks the same day?