did survey. got code . exceeded valid attempts

[dcwatson999]

i did the survey yesterday, got my code in my email, went to collect and its saying it has exceeded valid attempts

Dear player,
Thank you for participating in the League of Angels Series Customer Online In-depth Interview Application.
Here is your gift code: 0000000000000000000000 (for League of Angels)
(i removed the real code)

spike
elysian palace
server 350

[Sidhe]

Good morning. Please address the issue to support team here http://www.r2games.com/support/?ac=ticket&ticket_type=7. Fill in the required data (IGN/character name, server), explain what happened and also attach the screenshots you got. Thank you.