lost my sealed diamonds

[rohathos.oke]

when i login to game and check my mail system there is no sealed diamond to reclaim
please fix this for my email at [removed]
sincerelly yours
Rossalia
[S293] Witchmoor

[Sidhe]

Hello rohathos. For recovering your sealed diamonds please submit a ticket to support following this link: https://www.r2games.com/support/?ac=...&ticket_type=7. Fill in with all requested data, give details about the period of time you missed from game and about the amount of diamonds you had (that, if you can remember, ofc ). Support are the only ones who can check and verify your account logs and send you back the sealed diamonds. Thank you.

[rohathos.oke]

done thank you

[Sidhe]

Hello there. You're very welcome, I hope you will get your diamonds back. Enjoy playing .

[rohathos.oke]

still not back

[Sidhe]

Hello rohathos. Your sealed diamonds will be returned and sent to you within the 5 (five) working days. This is the last update that was handed in to me this morning .

[rohathos.oke]

Thank You

[rohathos.oke]

I still cant find at mt mail system about my sealed diamond today that
s has been 5 day you send reply to me

[Sidhe]

Good morning. Last update is that your sealed diamonds are delayed on devs' side. We will urge them to send the comp, please have a bit more patience. I will post here their reply as soon as it is handed in to me. Thank you.

[rohathos.oke]

Thank you already got the system mail for my lost sealed diamond but after all it has been twice send to me because delayed and i got twice more too see this screenshot:



i dont think it's fair to me to have twice more than i should have perhaps you can report this to dev about it!
thanks
sincerelly yours,
Barbarossa
S293 Withcmoore

[Sidhe]

First to start with, I am happy it got sorted out for you and you finally got back your missing diamonds. Secondly ... wow!!!, that is all I can say , for the honesty you showed related to the double sending of the mail, that is quite impressive. I will let support know about that. Until a reply reaches back to me, enjoy playing and have fun in game .