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  • #1

    Guardian Angels

    R2 Games S185 Majestic Rampart ub30 TA Baracus

    I have an issue with Guardian Angels. I was lvl 54 when I got a card that added 39 million experience, when I used the card I jumped to lvl 70. Guardian Angels were unlocked
    but they were scrambled.....Now I can put Angels behind all the heros, but The Character itself does not show in GA screen, so I cannot add Angel to him.
    Attached images show all heros removed, then I cleared cache etc.....rebooted comp, diff browser then put all Heros back same result.

    https://imgur.com/a/OJtzj3M
    Tags: None
  • #2
    Good morning. Issue has been reported and it's being checked.
    REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

    Comment

    • #3
      R2 Games S185 Majestic Rampart ub30 TA Baracus

      Guardian Angels issue still persists. Screenshot is not changed from original.

      Thank you for your time... TA Baracas

      Comment

      • #4
        Hello. Thank you for letting us know. Issue has been forwarded again. You are asked to still come with a new screenshot of the issue, uncropped and timestamped. I would also suggest you to submit a ticket to support, following this link here: https://www.r2games.com/support/?ac=...&ticket_type=7 . Complete with all requested data and details, attach the taken screenshots. Thank you.
        REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

        Comment

        • #5
          R2 Games S185 Majestic Rampart ub30 TA Baracus

          Here are the Screenshots from today.

          https://imgur.com/a/0irLcWO

          Thank you TA Baracas

          Comment

          • #6
            Thanks McKenna for coming with the requested screenshots . They are forwarded to support and added to report. I am suggesting you again to submit a ticket to support, too.
            REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

            Comment

            • #7
              R2 Games S185 Majestic Rampart ub30 TA Baracus

              Already done. just before I submitted SS

              Thanks

              Comment

              • #8
                R2 Games S185 Majestic Rampart ub30 TA Baracus

                I still have the issue of no main character on my Guardian Angel screen. The Ticket support team just Emailed me that they were assuming the issue
                was fixed because I hadn't replied for 2 weeks.........My last response from the 'Ticket People' was Please have patience......So I did....and they closed my ticket
                for lack of hearing from me.....

                https://imgur.com/a/ulttp2Y

                Lol /shrug

                Thanks for your time..... TA Baracas

                Comment

                • #9
                  Good morning. Can you please post the case number of the ticket you submitted and which got replied back? Thank you.
                  REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                  Comment

                  • #10
                    R2 Games S185 Majestic Rampart ub30 TA Baracus

                    Of course...... Status Change - Case #692315

                    Here you go

                    Comment

                    • #11
                      Thank you . Your ticket is open now. It will still take time for the issue to be resolved. Until that happens please remember to check your mail periodically and to reply to it weekly (every 7 up to 10 days). That will prevent its auto closure. Please also check your forum PM, I will let you there all details .

                      UPDATE: Please, check and read your Forum PM. Thank you.
                      Last edited by Sidhe; 09-27-2018, 04:13 AM.
                      REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                      Comment

                      • #12
                        R2 Games S185 Majestic Rampart ub30 TA Baracus

                        Hope this is what you requested, lol haven't opened one of those in a year

                        https://imgur.com/a/gHo5nVO

                        Thank you TA Baracas

                        Comment

                        • #13
                          If you found and read what I have left for you in PM, it is good. Please also try to do what I have asked you in there . Check those quests and solve them all. Let me know about the result. Thank you.
                          REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                          Comment

                          • #14
                            R2 Games S185 Majestic Rampart ub30 TA Baracus

                            All quests in Quest Tracker and Bonding Quest Tracker are done daily...except for the level related quest. added Image of completed Trackings.
                            Also removed all Heros, GA and then Cleared cache cookies etc, from all browsers, reinstalled clients, rebooted, checked (Still no GA for Main).
                            Put all Heros back, checked GA (still no) Repeated clearing cleaning rebooting process, all to no avail.

                            https://imgur.com/a/gHo5nVO

                            Thank you for your time...again TA Baracas

                            PS: When first I reported this issue I accidentally posted in GTA forums as that is where my original Alts are. They reminded me to go see R2 forums
                            but they also mentioned that this issue has happened before due to fast leveling from Experience Cards....Prolly worthless info but it is all I have :P

                            Comment

                            • #15
                              Please go to your forum PM. Thank you. Will reforward and report it to support again, along with provided screenshots.
                              Last edited by Sidhe; 09-27-2018, 09:43 AM.
                              REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                              Comment

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