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  • #1

    Still haven't received diamonds

    2 Photos
    Last edited by shays_07; 12-29-2019, 11:42 AM.
    Tags: None
  • #2
    It has been resolved

    Comment

    • #3
      Good morning. It sometimes takes a lil' bit of a time for the payment to go through and for diamonds to appear on account but glad it got resolved. Have a wonderful time out there and an awesome end of the year. Happy playing and thank you.
      REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

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      • #4
        Second day in a row that it has been over 15 hrs. to receive a purchase. That is more than a lil bit of time, why does it take so long?

        Comment

        • #5
          Hello. First you say it is not resolved, then you come with it is resolved, now you claim it is not resolved again. Please, try to decide what way it is. What I tried to say is that it can last for a bit more than instantaneous for the purchase to come through. Now, if the diamonds are on your account, please let us know. If they are not, also tell us so that we can try to find a way to help you. Either way, just try to make up your mind and let us know if your issue is resolved or not. Happy playing, happy new year to come and all the best for the year we're still in.
          REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

          Comment

          • #6
            It was for two separate charges both took over 15 hrs. Both have finally been taken care of.

            Comment

            • #7
              If both got resolved and went through, all for the better. If it happens to run into such an issue again, please approach the support team,by submitting a ticket. Do not forget to give in there all details (IGN, server name and number), the ID number of the transaction and screenshots to support your claim/problem - all these details being also necessary for the report in forum. Happy New year to come for you and an awesome New Year's Eve, too.
              REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

              Comment

              • #8
                Still waiting on my purchase again S355 Island of Fire character Monkeypaw. Why is the purchasing this slow? I've made a ticket and haven't heard back from anyone, going to miss the continuation event, because of this. Please help.
                5 Photos

                Comment

                • #9
                  Good morning. I have forwarded your issue to team. Please also post here the ticket case #number, when the ticket you submitted is replied, and check your Forum PM, too. Thank you.
                  REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                  Comment

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