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For Users that Lost their Points on the Wheel of Luck

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  • For Users that Lost their Points on the Wheel of Luck

    There will be compensation for those users that lost their points on the wheel of luck, but you must provide proof that you lost the points.


    Post here and be prepared to provide the proof when asked.



    Thank you.

    LOA Support Team
    File a ticket
    for payment issues
    For issues with DragonPals send email to:

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  • #2
    Hmm i can't provide any screenshot because it happened so quick.. at first i have 28 points then after a few minutes it was back to zero.. i don't know how to prove this but what i am saying is true.. if only i have the screenshot

    Comment


    • #3
      wheel of fortune compensation

      Originally posted by CafeAuLait View Post
      There will be compensation for those users that lost their points on the wheel of luck, but you must provide proof that you lost the points.


      Post here and be prepared to provide the proof when asked.



      Thank you.

      LOA Support Team
      so we must take screenshot evry dam minute to be safe are we working as your test team? i don't think so we pass our time here and have fun if your system is faulty just give compensation to everyone end of story!!!!

      Comment


      • #4
        Originally posted by CafeAuLait View Post
        There will be compensation for those users that lost their points on the wheel of luck, but you must provide proof that you lost the points.


        Post here and be prepared to provide the proof when asked.



        Thank you.

        LOA Support Team
        I lost my points as well, but how the hell are we supposed to get a screenshot of before/after when we don't know it will happen? Really. its your system, fix it.

        Comment


        • #5
          i lost 60 points and ofc i cant prove it
          HEEEEEEEEEEELP!!!!

          Comment


          • #6
            I lost my points and my ranking on consecutive list. I already opened a ticket and sent them screenshots. Click image for larger version

Name:	Consecutive.jpg
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ID:	1683764Click image for larger version

Name:	Yesterday.jpg
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ID:	1683765

            Comment


            • #7
              Click image for larger version

Name:	pts lost.png
Views:	1
Size:	403.4 KB
ID:	1683766


              These are the points I lost. Forgot to take image of consecutive rank, but as you can see in the top right it says currents points only 39 instead of 247.

              Character name: Laed
              Server: 31

              I have an open ticket. Have not heard anything in a couple days.

              Also, I need 10 Angelina shards to reach 100 shards, that was my main goal for the event, to get Angelina.
              Last edited by R239004857; 03-17-2014, 04:25 PM.

              Comment


              • #8
                IGN: Dontyoudare
                Server: [70]SacredElementalis

                http://prntscr.com/30d3t0
                http://prntscr.com/30d4ci

                Comment


                • #9
                  server S89
                  Character Sieghart

                  Type Wheel of Luck
                  Detail
                  after wheel of luck vanished suddenly, it came back with me still on the board but all my points are missing. i tried to buy 1 point thought it might put the other points back and was just some browser glitch, but it only registered the latest point i bought in store.. the other points are all missing but still can be seen on the board.. 60 points gone. it will not be that hard to check that because i was the only one on the boards on s89 till the event ended..

                  here are screenshots:

                  Click image for larger version

Name:	wheel of luck1.jpg
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ID:	1683774
                  Click image for larger version

Name:	wheel of luck2.jpg
Views:	1
Size:	453.9 KB
ID:	1683775

                  Comment


                  • #10
                    Hm... Aperently we should keep our finger on capture button all the time, and make 1k shots per day.
                    Tsk, tsk.
                    If its DEV's problem, let tham fix it, and nicely compensate ppl.

                    Comment


                    • #11
                      Im not going to lie but i lose the Free 2 points -.- i didn't take the pic and like me Many others one ._. and you say that today when the Wheel is gone ? ._.
                      Character Name: NikiCross

                      Server: [S62]Reff Heights

                      Level:85

                      Comment


                      • #12
                        Here the prove :
                        Click image for larger version

Name:	Point gone 1.jpg
Views:	1
Size:	332.1 KB
ID:	1683777
                        Click image for larger version

Name:	Point 2.jpg
Views:	1
Size:	349.1 KB
ID:	1683778

                        178 point was my current point which i gain from this event.. For additional 75 point was stored earlier in the inventory score which i assume that was a point gain from previous event..so my total point lost was 253 point ..i cant provide u an evidence total 253 point pic for a proof because this was happen unexpected..but many player got their point stored earlier when this event start and the point maybe from previous event which has been carry forward to this event..TQ

                        xN30x
                        -S14-
                        :mad: xN30x :mad:
                        :cool: xS14x :cool:

                        The Truth Is Out There

                        Comment


                        • #13
                          this is gonna take forever again to get compensated for something they did wrong?.. oh well.. waiting for forever..

                          Comment


                          • #14
                            time consuming...hhehe
                            :mad: xN30x :mad:
                            :cool: xS14x :cool:

                            The Truth Is Out There

                            Comment


                            • #15
                              Still waiting...

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