Case #: 108712
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You need to wait for a reply by support. Ticket content is not allowed in the forums
Forum rules: 8. Information from Tickets are private and can contain information sensitive to a player's account and as such are not to be posted on the forums. (However, requests for help with a particular ticket are acceptable, such as the ticket # and general explanation of the issue is fine.)
Source: http://forum.r2games.com/showthread.php?8-R2Games-Rules
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