When i try to buy a new vip, it says you are vip already YET i am not

[AziolNerub]

I want to buy vip, yet i cannot... it says i am vip already... what should i do? ( i tried clearing cache, internet explorer, google chrome)

[EdgeLOA]

Open a support ticket here.

[AziolNerub]

thanks for help, i was able to activate Vip with diamonds, now i have one more question, vip reneweal bonuses (500 diamonds) is not in my in-game Mail, so should i open a support ticket for that too?

[R235962306]

when u renew ur Vip with diamonds u won`t get that bonus

[AziolNerub]

thats okay, i did renew my vip with diamonds 7-8h ago and just 15 mins ago playspan took my 6.99$ for vip, and i was already vip what to do about that?

[EdgeLOA]

thats okay, i did renew my vip with diamonds 7-8h ago and just 15 mins ago playspan took my 6.99$ for vip, and i was already vip what to do about that?

You have to contact the support team for this, open a ticket here.

[R235962306]

out of curiosity did ur vip increased to 60 days or it did stay at 30?