Tycoon rewards not received after collecting

[R26059951]

Server: S6
Character: ShawnPatrick

Type: Tycoon rewards

Details: I never received my rewards from Tycoon event.


I placed 19th overall collected my reward and am missing my 2 level 6 fusion gem chests and my level 7 cherubstone. I am not sure if I didn't get everything else I mostly want those items since I put out real money to even place in the top 20 and I am not happy about being screwed out of them. I am also NOT happy about you people not even trying to respond when I opened my support ticket this morning immediately after this happened. I will be providing many screenshots to show you I have received nothing and if you need more from the afternoon I am willing to provide those as well.

[BigEsses]

You know you haven't reached 48k points that are needed for adv. prize? That's why you got only vouchers and lvl7 common gem

[R26059951]

Nope and guess what a response from a team would have been helpful and this would've never had gotten posted, but I got no replies from a ticket explaining anything. Thanks for letting me know.

[EdgeLOA]

You need 48k points to collect the advance rewards, main thread for this event explains this and kind of mentioned ingame