VIP renewal issue

[mistiquero]

i can't renew my vip status, it expired yesterday (15.07.2014) and when i try to renew vip but it sayes that i am already vip on that character and i must wait to expire....more exactly: ''As VIP membership is currently still active on this character you can't renew it at this time.''
character Mistique [S26] Paradisia's Glory.

[EdgeLOA]

Please open a support ticket here, they will be able to assist you better.