Recharge pay for but not performed

[DiegoNunesSancho]

Good day and already I apologize in advance for my english .. I'm using a translator because I am Brazilian. I made a recharge 5k diamond yesterday (15/07/2014) via bank debit itau in the XSOLLA BRAZIL application, however not yet reached my diamonds, I wonder what happened, because I have done recharge earlier where it did not take even 5 hours at most. I await response, urgent please.

Thank you and excuse me the translated English

[CafeAuLait]

Greetings,

But you must file a ticket with R2 billing for payment issues. We can't help you with that. The link is in my signature.