Dragonsoul devour exp, Help please!

[R28060151]

Dragged and devoured, same element, still nothing, remains at 0 exp.

[AE86]

Clear your cache and cookies then refresh your browser, tell me if that fixes it or not

[R28060151]

Clear your cache and cookies then refresh your browser, tell me if that fixes it or not

It didn't, cleared my cache and cookies, played in a different pc, different place ofc with different IP, still nothin.

[R28060151]

Sir? I've been compromised alot in my rankings ever since my server community got to level 60 and above, I hope we can fix this ASAP. We all have our jobs, I pay not that much but still, every customer/gamer needs to be attend to.

[AE86]

Server and IGN?

[R28060151]

Server : S190 Scattered Mountains
IGN : Sinister

[AE86]

You have received a PM for permission for our techies to log into to your account. Please check and reply to the message.

[R28060151]

PM here or ingame? Wait let me check.

[R28060151]

I replied to the PM yesterday, uhm, so what now?

[R28060151]

Dude, how long will this take? Don't make me do something this company won't like, you guys are severely poor on customer service.

[R28060151]

dear player,

im writing to you today to get your permission for one of our techies to log into your account to see what the problem is with your dragonsoul. We might try to devour a weak(green/blue) dragonsoul to test out if the system is really bugged for your account.

Sincerely,
mod ae86.

i sent a reply allowing these 2days ago, so what now? May i remind you that your game is based on daily progression and if one playing gamer, paying or non-paying experiences with of your features, it will be a big blow-out.

Don't even try ignore this.

you need to be patient and wait till monday when our techies are back in office to check up on your account.
Your issue had already been forwarded on saturday

you get one more day. I am quite bothered with your answer though, a server that is up and running for 24/7 doesn't have shifting techs, let us see then if me and my friends are still going to spend on this kind of service.

One day.

so what now? I have to wait for a year? Is this how you treat paying customers?

[R28060151]

More than a week has passed and still nothing, dude you ******* SERIOUS.

[EdgeLOA]

More than a week has passed and still nothing, dude you SERIOUS.

Asked the techs to check this.

[EdgeLOA]

Its working when we check, please check it again.

[R28060151]

Finally, someone I can talk to, thank you so much, I LOVE YOU, now let's try and fix this.

It still not working, epic and above, here, see my screenshots.




still ZERO EXPERIENCE