CS not working for lvl 40+

[R247066929]

In server s39, we have 2 new players. And they can't enter cs for almost 2 weeks. The time is queueing but it's not letting them in. They tried more than few time a day and still nothing.
Why it's happening?

[Rubedo]

Those players would need to file a ticket

[R247066929]

Those players would need to file a ticket

what does it mean?....

[S0ulpuncH]

http://support.r2games.com/ go here to file the ticket.