Unwanted lost gold

[marise07fajardo]

Games : LOA
Server : Rabmag (688) - HKT
In game name : Prince Arrow

ost diamond01:5016/08/2015
Im a VIP Player last night before i log out i recorded my Diamond which was as of midnight it was 783 diamond in my record now when i log in i have notice that it is less could you kindly check your log ... i want to know why my diamonds where less ?
Lucia Reply07:5816/08/2015
Dear player, according to our server log, you have spent 30 diamonds on alchemy recently,please have a double check.Thank you for your cooperation.
lost diamond01:5417/08/2015
yah only 30 diamonds less on alchemy. how did it come lost my 310 diamonds...last night total 593 diamonds less 10 diamonds used it on alchemy... supposed to be 583..it turns to 283 and my total diamonds now because i got it on daily log-in bonus aug. 18 100 diamonds and for 15days log-in another 100 diamonds.. 483 total diamonds now...please give my 310 diamonds lost it happens because i refresh my browser on server upd8t.. i kept all my diamonds for tree event extra added plus the recharge when tree event is coming...hoping your right consideration...
Lucia Reply06:4317/08/2015
Dear player, could you take a screenshot of your little helper log, so that we could check?Thank for your cooperation!
lost diamond13:4517/08/2015
i have a screenshot of little helper. how to send it? any email to send? only text here..
Edward Reply13:5617/08/2015
Dear friend you can post the screenshot in our forum and get the link to us. Thanks for your cooperation.

SCREENSHOT OF LOGS LH : as per request:

[Rubedo]

Games : LOA
Server : Rabmag (688) - HKT
In game name : Prince Arrow


lost diamond01:5016/08/2015
Im a VIP Player last night before i log out i recorded my Diamond which was as of midnight it was 783 diamond in my record now when i log in i have notice that it is less could you kindly check your log ... i want to know why my diamonds where less ?
Lucia Reply07:5816/08/2015
Dear player, according to our server log, you have spent 30 diamonds on alchemy recently,please have a double check.Thank you for your cooperation.
lost diamond01:5417/08/2015
yah only 30 diamonds less on alchemy. how did it come lost my 310 diamonds...last night total 593 diamonds less 10 diamonds used it on alchemy... supposed to be 583..it turns to 283 and my total diamonds now because i got it on daily log-in bonus aug. 18 100 diamonds and for 15days log-in another 100 diamonds.. 483 total diamonds now...please give my 310 diamonds lost it happens because i refresh my browser on server upd8t.. i kept all my diamonds for tree event extra added plus the recharge when tree event is coming...hoping your right consideration...
Lucia Reply06:4317/08/2015
Dear player, could you take a screenshot of your little helper log, so that we could check?Thank for your cooperation!
lost diamond13:4517/08/2015
i have a screenshot of little helper. how to send it? any email to send? only text here..
Edward Reply13:5617/08/2015
Dear friend you can post the screenshot in our forum and get the link to us. Thanks for your cooperation.

SCREENSHOT OF LOGS LH : as per request:
[ATTACH=CONFIG]146889[/ATTACH]

You should be sending the screenshot attached to your current ticket that is open.

[AntifreezeUnder0]

And answer will be rather simply, Uncech select all and remove wyrm race checkmark. That is the place where you and fe others lost their diamonds, since little helper tends to do refresh and spend 30 dimes a time.

[DrigenDragon]

and you complaining about how many diamonds exactly? 30...or was It 100....r2 don't care you didn't buy em so why should they care

[lezickh]

I thought the title was about lost gold, how come u are discussing about diamonds?