[Announcement] LOA Kongregate Accounts Transfer FAQ

[isaac.li]

F1. Why the transfer to R2 Games?
A1. All browsers will stop supporting Flash at the end of 2020, which means Flash games won't be able to run normally on browsers. Unfortunately, League of Angels is a Flash game. In order to ensure the security of the players' data, we reached an agreement with Kongregate to transfer all League of Angels' accounts on Kongregate to R2games. This way, after binding your account, you will be able to download the R2Client to play League of Angels without any issues!

F2. Will players lose anything?
A2. No. The transfer won't cause any losses or changes to your characters.

F3. Can I bind multiple R2Games accounts to one Kongregate account?
A3. You can only bind one R2 account to your Kongregate account.

F4. What should I do if I have multiple Kongregate accounts?
A4. You can only bind one Kongregate account to one new R2Games account. If you have more than one Kongregate account, you will need to create more multiple R2Games accounts.

F5. Where do I log in after the transfer?
A5. Click R2games -> Home -> Transferred-platform Games -> League of Angels Kongregate

F6. When will I be able to play at R2Games after the transfer?
A6. After binding, you can visit https://www.r2games.com/games/ or download R2 client to play.

F7. Can I recharge as usual after the transfer?
A7. The recharge function will be available again after the transfer.

F8. Can I unbind or change the binding account after binding?
A8. Yes, to do so please contact R2Games customer service.

F9. What happens if I don't transfer the account?
A9. If you don't transfer your account, we can't assure you that your regular gaming experience may be able to continue in the future. To secure your data and progress in the game, we strongly suggest you to bind your account as soon as possible.

F10. What if I can not locate my characters after logging in R2 Games?
A10. Remember to choose the server you were using before. If you still can't find your character, please contact us here: http://www.r2games.com/support/.

F11. How can I submit tickets to R2 Games?
A11. Visit http://www.r2games.com/support and click Support. You can also find "Submit a ticket" in the FAQ page. Please, remember to provide your Kongregate account, server, and character name, and the new R2Games account in the message.

F12. What should I do if I forgot my R2 Games account?
A12. Visit http://www.r2games.com/support and click on Game Issues > League of Angels Kongregate > Bug reporting - LoA and click "Submit a ticket". Please, provide your Kongregate account, server, and character name in the message.

F13. What should I do if I forgot my password?
A13. Please visit http://www.r2games.com/support/?ac=issue&id=63 to read the guide on resetting your password. If it does not help, please send us a ticket.

[jst100]

I was pleased with how well this process ended up working out. Thanks for your effort in making it happen

[Sidhe]

Hello. We are pleased, too, and happy the transfer was possible for Kongregate so that players there can continue playing the game. Happy gaming and have an enjoyable experience using client.

[prinas055]

My character is lost. I properly followed the steps. I clicked the Kongregate one, and still my account is lost. Please bring it back, I've invested years for that :<
IGN: Cloudstrife
Server: s1 (before the transfer)
Platform: Armorgames

[Sidhe]

Hello there. Please submit a ticket to support following this link: https://www.r2games.com/support/?ac=ticket&for=account . They will gather all your info details and fix it for you. The ticket submitted should contain and include:
Title your ticket: LoA ArmorGames Transfer
Include ALL of the following information in the message portion:
ArmorGames ID/Username:
ArmorGames Email:
Character Name:
Server:
I would suggest you to first try to redo all steps and if you are certain you are on the correct R2 account, and your character is still not appearing, please send in the ticket, as instructed.