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5/29 Maintenance Issues and Resolution Updates

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  • R2_Mars
    started a topic 5/29 Maintenance Issues and Resolution Updates

    5/29 Maintenance Issues and Resolution Updates

    Dear Heroes and Angels,


    We, as R2Games, always aim to provide our players with the best online gaming experience possible; however, we encountered several major issues due to system and processing errors during the update and would like to sincerely apologize for this. The following issues will be fixed by the end of this week:

    1. Idun's Ring – The incorrect stats for Idun's Ring has been fixed. However, rings obtained before the launch of the new version are still bugged. A specific solution for resolving this issue will be posted by Monday.

    2. Glacial Wolf – Currently has a misleading description for Glacial Wolf Soul Shards, in which the correct amount of shards to synthesize the Glacial Wolf is actually 200. This description will be modified as soon as possible.

    3. Team Tournament – Wager prizes for Team Tournament could not be collected. This issue will be fixed by Monday and we will be providing a compensation pack soon thereafter.


    We apologize for any and all inconvenience these issues have caused and hope to see you back in game.


    Best,


    R2Games LOA Ops Team

  • Emerald_darkside
    replied
    Still no comp.. this is upsetting after waiting for so long to fix a known issue

    Leave a comment:


  • damnation125436
    replied
    Originally posted by R2_Mars View Post
    Dear Heroes and Angels,


    We, as R2Games, always aim to provide our players with the best online gaming experience possible; however, we encountered several major issues due to system and processing errors during the update and would like to sincerely apologize for this. The following issues will be fixed by the end of this week:

    1. Idun's Ring – The incorrect stats for Idun's Ring has been fixed. However, rings obtained before the launch of the new version are still bugged. A specific solution for resolving this issue will be posted by Monday.

    2. Glacial Wolf – Currently has a misleading description for Glacial Wolf Soul Shards, in which the correct amount of shards to synthesize the Glacial Wolf is actually 200. This description will be modified as soon as possible.

    3. Team Tournament – Wager prizes for Team Tournament could not be collected. This issue will be fixed by Monday and we will be providing a compensation pack soon thereafter.


    We apologize for any and all inconvenience these issues have caused and hope to see you back in game.


    Best,


    R2Games LOA Ops Team
    ok were is the comp ya guys promised us?

    Leave a comment:


  • sobardan
    replied
    hfceh;hedn f vkdfver8gv 0evfdkovdeafoj ue0[rigjvfegv fg[aehgoerg[8gr[ijfew f[we0ufgoifoa;fg ergerygvhf;erha[8 grgvgv

    Leave a comment:


  • hexorz
    replied
    Its Monday. What **** is this ?

    Idun Ring ?
    Team Tournament Wager ?

    Click image for larger version

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    Leave a comment:


  • Freedy89
    replied
    well you will not get it. Read about it HERE

    Leave a comment:


  • NecroFraggle
    replied
    Ya and what about the new angel us winners of the tourny were supposed to get?

    Leave a comment:


  • gemmi
    replied
    Originally posted by R23048865 View Post
    another one who still belives in R2 and think it will be solved by monday ..
    and lol to that wolf thing.. BIG fix guys... writing 200 instead of 10 .. it should take you few days to fix it imo .
    and that wolf from what i see is totally useless
    If you think the mount is useless, then dont get it. Its a free mount as long as you play each day and get the shards.

    Leave a comment:


  • gemmi
    replied
    Originally posted by ochhaa View Post
    hmm... in other words we still cant get our reward from wager? and you gave us compensation right?

    no comments... its always like this
    3. Team Tournament – Wager prizes for Team Tournament could not be collected. This issue will be fixed by Monday and we will be providing a compensation pack soon thereafter.

    if you actually read, then you might know when to expect wagers rewards and it sounds like compensation pack also.

    Leave a comment:


  • andreicde
    replied
    Originally posted by R23048865 View Post
    another one who still belives in R2 and think it will be solved by monday ..
    and lol to that wolf thing.. BIG fix guys... writing 200 instead of 10 .. it should take you few days to fix it imo .
    and that wolf from what i see is totally useless
    well if you ask 100 times it won't solve any faster.

    Leave a comment:


  • R23048865
    replied
    another one who still belives in R2 and think it will be solved by monday ..
    and lol to that wolf thing.. BIG fix guys... writing 200 instead of 10 .. it should take you few days to fix it imo .
    and that wolf from what i see is totally useless

    Leave a comment:


  • andreicde
    replied
    Originally posted by x3KyokoZ View Post
    Can we expect another notice by tomorrow or better, today?
    is it that hard to read the post?will be solved by monday. tomorrow or today do not qualify as Monday (even if tomorrow does for Europe at a late hour)

    Leave a comment:


  • x3KyokoZ
    replied
    Can we expect another notice by tomorrow or better, today?

    Leave a comment:


  • R23889865
    replied
    well its been a week now and still no rewards for wagers from the team tournament

    Leave a comment:


  • andreicde
    replied
    Originally posted by X3R0N View Post
    If you actually read what was written, he posted that "A specific solution for resolving the issue will be posted my monday" they have fixed the ring, but because the rings we currently have was released before this fix, it does not apply to them, they will probably make a exhange event or something like that, or they will have to go through the account of every user with the ring and swap it out to make sure the enchant levels are correct.
    I hope it's not an exchange, I wasted 200 mil, 3.25k refine stones on my ring and 100 stones

    Leave a comment:

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