Originally posted by EsmeWeatherwax
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"GM: Dear Player Thank you for reporting us your concern. Can you please provide us a screenshot to prove that you really have all the requirements that are needed on this event .Thank you -R2Games Team"
So rather than look at what might be causing the issue, they first need proof that I am not lying and trying to scam them, nice way to treat your customers. So after submitting a screenshot I received this reply:
"GM: Dear Player Thank you you for your reply. Let us inform you that you cant claim the reward if you will not synthesize 15 to 28 days after your server release and during the event only.. We hope that this was clear .Thank you -R2Games Team"
Now I'm starting to get a little annoyed. 1stly, the server isn't 28 days old. It's your server, look at the date it opened rather than making pointless comments. 2ndly all of my level 50 set I received from the event "Level 40 Epic Set Exchange" which is running concurrent to the event that is bugged. Every lvl 50 item that I've received was received during the time that the event in question "Level 50 Legendary Set" was running. But of course the R2Games Team should already know this because surely they would know which events run at what times on any given server. And lastly, if indeed I can't claim on this event they how did I manage to get collect the first reward for having 1 level 50 set piece?
The R2Games Team are fully aware that this is a error with the event, so are they going to do something about it or not? A straight answer, rather than desperately trying to find reasons that the player is ineligible would be appreciated.
Many thanks.
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