You have a bigger problem

[R238423534]

Or perhaps the customer expectation has become such that it is impossible to meet. Recall the days of diskettes and how long it took to get things resolved. The current generation wants everything solved, perfect and to their advantage right his second. Like now, chop chop. Doesn't happen in real life, and what we have here is a collision between reality and fantasy.

That's a different concept called market demand. It's the market that determines the success of a company. If a company has chosen to do business in a certain market, it needs to meet the demand of that particular market. It's also the company's own choice to enter or leave a certain market. Pertaining to Wartue in particular, I would deem most customer demands being sensible and reasonable, and most customers being loyal and tolerant.

[AdaJames]

I point you to the part where I said "limitations of physics". Anything that violates the laws of physics is not "reasonable" under any measure I know.