Looking for real help or answers.

[MSEngel]

Please someone from R2 Games.

After thursday maintenance R2 removed half of my kids diamonds and half of my sylph gems and all the sylph/kid gems from Treasure Inventory.

I decided to rebuild a bit and added level 2-3 left diamonds from Bounty Target feature on Kids and opened Sylph Divinity Soul chests from Sylph Expedition had around 200 chests.

Today R2 banned my account before morning WB (11:00 EST) Around that.

My account was unbanned around 1H and half after that, just to find R2 removed the 100% of my Divinity Souls (the ones that werent removed at first and ironically the most importants for me from my main sylphs)
They also removed the diamonds and divinity souls i recently added on sylph and kids yesterday after their first 'gem' removal.

I cannot comprehend or understand this.

[MSEngel]

Additional information, my tickets were never replied they were just ignored.

[Barraind]

They're too busy putting players first to help fix the damage caused by automated scripts that banned and/or stripped years of work from a good portion of their player base.

[MSEngel]

They're too busy putting players first to help fix the damage caused by automated scripts that banned and/or stripped years of work from a good portion of their player base.

Implying im not one of these players ?

[Imonseph]

The only logical explanation as to why half of your kids diamonds and gems disappeared treasure inventory,
is probably that players have known to used the a gem cheat to multiply their gems, so won't be surprised if it happened to you.

[MSEngel]

Thursday 24: You remove the 100% of my kid gems, even the kid gems i got as 'compensation' (everyone got em' even ppl not affected) they were removed, is this some sort of Merry Christmas message, joke or something ?