08-26-2013 07:05 am
Customer Message:
when i clicked log in bonus,
event window was changed automatically.
and i collect pig card.
but i have pig already.
pls change to pig card into beast mark
Mon, Aug 26 2013 6:25am
this is happened at sever time 03:43.
Mon, Aug 26 2013 6:30am
i bought many anniversary gift pack.
for other mount. i did not want pig.
u have to change system.
same mount card is not useful.
system have to ask. for players.
Mon, Aug 26 2013 7:11am - R2 Alwyn
Hello son dongkuk,
Thank you for your recent inquiry. While we understand that it is a frustrating situation, unfortunately, we are unable to compensate, exchange, or correct an issue in which the player was at fault. Please be more careful in the future to avoid such issues. Again, we apologize for the inconvenience you have encountered in regards to your concern. Thank you.
~ The R2Games Team
Mon, Aug 26 2013 11:36am
u always said that but korean server r diffrent.
u have to fix that
i will send ticket when this is fixed and i will propagate this situation
why event window was changed automatically?
always i used to be careful, but today i had mistaken.
i had to be fun and happy, but why should I stress every time about these situation?
my english is poor, so i cant say well
I will ask a friend to help.
then i will send again. see ya
Mon, Aug 26 2013 11:39am - R2 Alwyn
Hello son dongkuk,
Dear player we already inform you we cannot compensate players mistakes , sorry for your lose but nothing can be done . Thanks for your patience and understanding.
Thank you!
The R2Games Team
Mon, Aug 26 2013 11:48am
i am not patience and understanding.
that is not my mistakes.
why always event window was changed automatically?
why always event window was changed automatically?
why always event window was changed automatically?
why always event window was changed automatically?
Mon, Aug 26 2013 11:51am - R2 Alwyn
Hello son dongkuk,
There will be no problem if you could have just click efficiently and not clicking it fast, as clicking it fast had caused this mistake.
Thank you!
The R2Games Team
Customer Message:
when i clicked log in bonus,
event window was changed automatically.
and i collect pig card.
but i have pig already.
pls change to pig card into beast mark
Mon, Aug 26 2013 6:25am
this is happened at sever time 03:43.
Mon, Aug 26 2013 6:30am
i bought many anniversary gift pack.
for other mount. i did not want pig.
u have to change system.
same mount card is not useful.
system have to ask. for players.
Mon, Aug 26 2013 7:11am - R2 Alwyn
Hello son dongkuk,
Thank you for your recent inquiry. While we understand that it is a frustrating situation, unfortunately, we are unable to compensate, exchange, or correct an issue in which the player was at fault. Please be more careful in the future to avoid such issues. Again, we apologize for the inconvenience you have encountered in regards to your concern. Thank you.
~ The R2Games Team
Mon, Aug 26 2013 11:36am
u always said that but korean server r diffrent.
u have to fix that
i will send ticket when this is fixed and i will propagate this situation
why event window was changed automatically?
always i used to be careful, but today i had mistaken.
i had to be fun and happy, but why should I stress every time about these situation?
my english is poor, so i cant say well
I will ask a friend to help.
then i will send again. see ya
Mon, Aug 26 2013 11:39am - R2 Alwyn
Hello son dongkuk,
Dear player we already inform you we cannot compensate players mistakes , sorry for your lose but nothing can be done . Thanks for your patience and understanding.
Thank you!
The R2Games Team
Mon, Aug 26 2013 11:48am
i am not patience and understanding.
that is not my mistakes.
why always event window was changed automatically?
why always event window was changed automatically?
why always event window was changed automatically?
why always event window was changed automatically?
Mon, Aug 26 2013 11:51am - R2 Alwyn
Hello son dongkuk,
There will be no problem if you could have just click efficiently and not clicking it fast, as clicking it fast had caused this mistake.
Thank you!
The R2Games Team
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