Ticket System Issues

Dear Players, we are experiencing technical difficulties with the ticket system, tickets may take longer to respond. Thanks for your patience.
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My account is online but i'm not the one using it.

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  • My account is online but i'm not the one using it.

    I tried to log on to my account but it's already on, however it doesn't say you logged in from another device, it doesn't force my account into going offline when i try to open it please help me!

    it always say that authorization error or lost connection to server
    Last edited by *Minori*; 07-31-2019, 01:44 PM. Reason: Please, use the edit functions.

  • #2
    Were you online and lost connectivity? If so it's likely the server is reading your character as still being online. It usually lasts around 20 minutes before your character goes offline. If this is not the case you'll need to file a ticket with support for assistance. The link is in my signature.
    If you have a problem, need assistance and
    we can't help? Submit a ticket with R2 here
    Please, view the bug report list here - CS1
    Forum rules located here