Fate shop bug helpppppp!!!

[snorlax19]

Hello, name's IZZZY from s5, I don't know how this happened but it seems the fate shop is bugged. All I bought was 5 magic essences and all I was doing at that time was using my elixirs then bam, I get this Lava Man pet and I've just wasted 3500 xtals for it. Help me pls, I need that 3500 xtals to unlock my blessings

Need help asap, pls reply r2

[Reverie]

Unfortunately, once an item has been purchased from the shop, it cannot be returned/refunded.

[snorlax19]

Yes, but this is not even my fault. I was just using my elixirs then suddenly I get a Lava Man and wasted 3500 crystals out of nowhere?? In other words, I was forced to buy it without me knowing. Please just please for once, help me. I didn't want this to happen since I already have a pet with 27k patk, that pet will be USELESS if you just let things go and ignore this.

[Reverie]

There isn't anything I can personally do for you even if I wanted to. You can try filing a ticket to fight the incident, however the chances of a desirable outcome is slim, to say the least.

[snorlax19]

I've already filed one and waiting for a reply. I really hope they help me with this problem since it's not even my fault and I was supposed to use those 3500 crystals for my blessings.

[Reverie]

Do note that there will be longer delays in response times due to limited staffing per holiday leave.

[briansid1981]

when you were clicking elixirs you likely clicked the lava pet as I don't see how a purchase could be made without opening the shop and clicking. ive never heard of that happening ever.