reset my vault

[013.ignaciomas10]

hello, on Tuesday, at approximately 7:00 p.m. server time, I realized that my vault had been reset and I lost all the items I had in it, leaving only 3 empty and unlocked vault rows. I have already sent a ticket to solve the problem but they told me to make a list of the items that I had and, honestly, I do not keep a daily record of everything I have in vault, but I had many important items that I collected over time. Please ask for help in this matter to be able to recover my items as soon as possible

[013.ignaciomas10]

well it's been a whole year and I still don't receive anything in rewards for my lost items I definitely wouldn't recommend this game

[celvin1411]

[QUOTE=*Minori*;n2015413]

Thank you for providing the information. However, this will need to be submitted to your ticket. Please, click this link or https://www.r2games.com/support/?ac=issue&id=40 If you've already filed a ticket, please wait for a response and supply the information you have available. If you do not receive a response by Tuesday, please reach out to us on the forums and either myself or Hachiro will forward your ticket for assistance.

As a future reminder, periodically taking time-stamped screenshots is advised. Technology is not perfect and errors can occur. Thank you. [/QUOT
his not gonna get his items back im sure with that
i din't get my items poor cs2

[Hachiro]

I found one more flaw in the hero of vidalian system
It gives me a reward package first place being that I am in another position please give me answers so I can not play if my crystals return

Hi, I am not familiar with a hero of vidalian system could you post a screenshot of the system that you are referring to please?

[013.ignaciomas10]

I need an answer

[013.ignaciomas10]

I found one more flaw in the hero of vidalian system
It gives me a reward package first place being that I am in another position please give me answers so I can not play if my crystals return

[*Minori*]

Minori I already sent a ticket if I did it wrong, let me know please I want to get my things back as soon as possible thanks

Yes, please submit a new ticket. The team was not able to find yours within the ticket system. Thank you!

[013.ignaciomas10]

Minori I already sent a ticket if I did it wrong, let me know please I want to get my things back as soon as possible thanks

[*Minori*]

I always connect at 5:00 p.m. from the server

Have you filed a new ticket with the support system?

[013.ignaciomas10]

sorry I did not answer before

[013.ignaciomas10]

I always connect at 5:00 p.m. from the server

[*Minori*]

minori I'm from the server at 5:00 p.m. sometimes I'm in the morning but not always

Thank you for informing me. I will try to reach out to you at 5 PM server time tomorrow.

Update: I've tried reaching out to you several times without success. Please, submit a new ticket to the team and inform me once you've filed your ticket. I'd like to confirm with the team they've received your ticket. Thank you!

[013.ignaciomas10]

minori I'm from the server at 5:00 p.m. sometimes I'm in the morning but not always

[*Minori*]

(S52)niko crystal saga 2

Thank you for providing me with the information. I will reach out to you shortly for assistance.

Update: I spoke with the team. They cannot find the name you listed. Can you please, submit a ticket new into the team and provide me with a server time you're available to speak, please?

[013.ignaciomas10]

(S52)niko crystal saga 2