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reset my vault

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  • reset my vault

    hello, on Tuesday, at approximately 7:00 p.m. server time, I realized that my vault had been reset and I lost all the items I had in it, leaving only 3 empty and unlocked vault rows. I have already sent a ticket to solve the problem but they told me to make a list of the items that I had and, honestly, I do not keep a daily record of everything I have in vault, but I had many important items that I collected over time. Please ask for help in this matter to be able to recover my items as soon as possible
    Attached Files

  • #2
    Unfortunately, you will need to handle this matter with the ticket system. I can forward your ticket to the team for assistance, but that is the extent of my abilities. Any proof you have regarding your missing items will be of assistance in restoring your items or obtaining compensation for the error. Please, note you will need to send a full screen and time-stamped screenshot with your ticket.
    If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
    Please, view the bug report list here - CS1
    Forum Rules are located here
    Please, view the bug report list here - CS2
    Looking for a guide? Try here.*

    CS1 - FAQ here

    Please, note my inbox is broken. Post your issue or question on the forums.

    Comment


    • #3
      it is impossible that I have a catch with my lost items

      Comment


      • #4
        Can you clarify what you're trying to explain, please?
        If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
        Please, view the bug report list here - CS1
        Forum Rules are located here
        Please, view the bug report list here - CS2
        Looking for a guide? Try here.*

        CS1 - FAQ here

        Please, note my inbox is broken. Post your issue or question on the forums.

        Comment


        • #5
          I have no photographic evidence of my vault before the event but this is a list of what I remember with approximate amounts, try to be as fair as possible.also consider that it had approximately 20 rows unlocked vault(200 spaces)
          [Lionheart Stone] x 250
          [Pixie Upgrade Crystal (Bound)] x 400
          [Ethereal Wings] x 500
          [Enchanted Skill Dust Shard]x7
          [Enchanted Skill Dust]x3
          [Purified Crystal] x 250
          [Pixie Upgrade Crystal]x 50
          [Frageron Soul Essence]x3
          [Bloodelar Soul Essence]x5
          [Pristine Lionheart Crystal]x50
          [Soul Print (Bound)]x250
          [Ancient Pixie Upgrade Crystal]x300
          [Dragon Crystal]x10
          [Rune of Evil]x180
          [Wraith Soul Essence]x10
          [Nether Essence]x5
          [Rueful Soul Essence]x8
          [Ethereal Wings (Bound)]x 3000
          [Promethean Feather (Bound)]x750
          Mark of God]x250
          [Polish Note] x 1500
          [Rune Medium (Bound)]x300
          [Wandering Paladin Soul]x21
          [Wandering Ranger Soul]x20
          [Wandering Rogue Soul]x25
          [Wandering Priest Soul]x21
          [Wandering Mage Soul]x22
          [Wandering Beastmaster Soul]x22
          [Wandering Shifter Soul]x19

          Comment


          • #6
            es imposible llevar cuenta de lo que se lleva en baúl

            Comment


            • #7
              The only option you have is to submit a ticket explaining the issue. Don't be afraid and be clear about you don't having any evidence to back up your concern, as common players don't go in the game taking screenshots of everything (Although is a good practice from now and on) .

              I'm positive they can verify the server logs and locate items (if you had any), but of course this is a combination of more factors;
              • R2 Giving you the benefit of the doubt
              • R2 Willing to forward the issue to Higher Operations or Developers
              • Developer willing to review server logs and see if the said story is true.

              Best of the lucks for you man.

              Comment


              • #8
                Originally posted by 013.ignaciomas10 View Post
                I have no photographic evidence of my vault before the event but this is a list of what I remember with approximate amounts, try to be as fair as possible.also consider that it had approximately 20 rows unlocked vault(200 spaces)
                [Lionheart Stone] x 250
                [Pixie Upgrade Crystal (Bound)] x 400
                [Ethereal Wings] x 500
                [Enchanted Skill Dust Shard]x7
                [Enchanted Skill Dust]x3
                [Purified Crystal] x 250
                [Pixie Upgrade Crystal]x 50
                [Frageron Soul Essence]x3
                [Bloodelar Soul Essence]x5
                [Pristine Lionheart Crystal]x50
                [Soul Print (Bound)]x250
                [Ancient Pixie Upgrade Crystal]x300
                [Dragon Crystal]x10
                [Rune of Evil]x180
                [Wraith Soul Essence]x10
                [Nether Essence]x5
                [Rueful Soul Essence]x8
                [Ethereal Wings (Bound)]x 3000
                [Promethean Feather (Bound)]x750
                Mark of God]x250
                [Polish Note] x 1500
                [Rune Medium (Bound)]x300
                [Wandering Paladin Soul]x21
                [Wandering Ranger Soul]x20
                [Wandering Rogue Soul]x25
                [Wandering Priest Soul]x21
                [Wandering Mage Soul]x22
                [Wandering Beastmaster Soul]x22
                [Wandering Shifter Soul]x19
                Thank you for providing the information. However, this will need to be submitted to your ticket. Please, click this link or https://www.r2games.com/support/?ac=issue&id=40 If you've already filed a ticket, please wait for a response and supply the information you have available. If you do not receive a response by Tuesday, please reach out to us on the forums and either myself or Hachiro will forward your ticket for assistance.

                As a future reminder, periodically taking time-stamped screenshots is advised. Technology is not perfect and errors can occur. Thank you.
                Last edited by *Minori*; 10-30-2020, 05:03 PM.
                If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
                Please, view the bug report list here - CS1
                Forum Rules are located here
                Please, view the bug report list here - CS2
                Looking for a guide? Try here.*

                CS1 - FAQ here

                Please, note my inbox is broken. Post your issue or question on the forums.

                Comment


                • #9
                  Minori help me please!!!!!!

                  Comment


                  • #10
                    Ya hice lo que me dijiste pero aun no recibo respuesta alguna sobre lo sucedido con mi vault
                    Attached Files

                    Comment


                    • #11
                      I already did what you told me but I still do not receive any response about what happened with my vault

                      Comment


                      • #12
                        Originally posted by 013.ignaciomas10 View Post
                        I already did what you told me but I still do not receive any response about what happened with my vault
                        Can you provide me with your in-game name and server, please? I will reach out to you via whisper for assistance. If you do not wish to provide the information on the forums you can send it via private message. I can read your messages but I cannot respond, unfortunately.
                        If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
                        Please, view the bug report list here - CS1
                        Forum Rules are located here
                        Please, view the bug report list here - CS2
                        Looking for a guide? Try here.*

                        CS1 - FAQ here

                        Please, note my inbox is broken. Post your issue or question on the forums.

                        Comment


                        • #13
                          I play in crystal saga 2 my name is niko server 52 is that right?

                          Comment


                          • #14
                            (S52)niko crystal saga 2

                            Comment


                            • #15
                              Originally posted by 013.ignaciomas10 View Post
                              (S52)niko crystal saga 2
                              Thank you for providing me with the information. I will reach out to you shortly for assistance.

                              Update: I spoke with the team. They cannot find the name you listed. Can you please, submit a ticket new into the team and provide me with a server time you're available to speak, please?
                              Last edited by *Minori*; 11-05-2020, 12:14 PM.
                              If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
                              Please, view the bug report list here - CS1
                              Forum Rules are located here
                              Please, view the bug report list here - CS2
                              Looking for a guide? Try here.*

                              CS1 - FAQ here

                              Please, note my inbox is broken. Post your issue or question on the forums.

                              Comment

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