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reset my vault

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  • #16
    minori I'm from the server at 5:00 p.m. sometimes I'm in the morning but not always

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    • #17
      Originally posted by 013.ignaciomas10 View Post
      minori I'm from the server at 5:00 p.m. sometimes I'm in the morning but not always
      Thank you for informing me. I will try to reach out to you at 5 PM server time tomorrow.

      Update: I've tried reaching out to you several times without success. Please, submit a new ticket to the team and inform me once you've filed your ticket. I'd like to confirm with the team they've received your ticket. Thank you!
      Last edited by *Minori*; 11-09-2020, 07:08 PM.
      If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
      Please, view the bug report list here - CS1
      Forum Rules are located here
      Please, view the bug report list here - CS2
      Looking for a guide? Try here.*

      CS1 - FAQ here

      Please, note my inbox is broken. Post your issue or question on the forums.

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      • #18
        I always connect at 5:00 p.m. from the server

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        • #19
          sorry I did not answer before

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          • #20
            Originally posted by 013.ignaciomas10 View Post
            I always connect at 5:00 p.m. from the server
            Have you filed a new ticket with the support system?
            If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
            Please, view the bug report list here - CS1
            Forum Rules are located here
            Please, view the bug report list here - CS2
            Looking for a guide? Try here.*

            CS1 - FAQ here

            Please, note my inbox is broken. Post your issue or question on the forums.

            Comment


            • #21
              Minori I already sent a ticket if I did it wrong, let me know please I want to get my things back as soon as possible thanks

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              • #22
                Originally posted by 013.ignaciomas10 View Post
                Minori I already sent a ticket if I did it wrong, let me know please I want to get my things back as soon as possible thanks
                Yes, please submit a new ticket. The team was not able to find yours within the ticket system. Thank you!
                If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
                Please, view the bug report list here - CS1
                Forum Rules are located here
                Please, view the bug report list here - CS2
                Looking for a guide? Try here.*

                CS1 - FAQ here

                Please, note my inbox is broken. Post your issue or question on the forums.

                Comment


                • #23
                  I found one more flaw in the hero of vidalian system
                  It gives me a reward package first place being that I am in another position please give me answers so I can not play if my crystals return

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                  • #24
                    I need an answer

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                    • #25
                      Originally posted by 013.ignaciomas10 View Post
                      I found one more flaw in the hero of vidalian system
                      It gives me a reward package first place being that I am in another position please give me answers so I can not play if my crystals return
                      Hi, I am not familiar with a hero of vidalian system could you post a screenshot of the system that you are referring to please?
                      To file a ticket with support for assistance click here

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                      • #26
                        [QUOTE=*Minori*;n2015413]

                        Thank you for providing the information. However, this will need to be submitted to your ticket. Please, click this link or https://www.r2games.com/support/?ac=issue&id=40 If you've already filed a ticket, please wait for a response and supply the information you have available. If you do not receive a response by Tuesday, please reach out to us on the forums and either myself or Hachiro will forward your ticket for assistance.

                        As a future reminder, periodically taking time-stamped screenshots is advised. Technology is not perfect and errors can occur. Thank you. [/QUOT
                        his not gonna get his items back im sure with that
                        i din't get my items poor cs2

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