reset my vault

[013.ignaciomas10]

hello, on Tuesday, at approximately 7:00 p.m. server time, I realized that my vault had been reset and I lost all the items I had in it, leaving only 3 empty and unlocked vault rows. I have already sent a ticket to solve the problem but they told me to make a list of the items that I had and, honestly, I do not keep a daily record of everything I have in vault, but I had many important items that I collected over time. Please ask for help in this matter to be able to recover my items as soon as possible

[*Minori*]

Unfortunately, you will need to handle this matter with the ticket system. I can forward your ticket to the team for assistance, but that is the extent of my abilities. Any proof you have regarding your missing items will be of assistance in restoring your items or obtaining compensation for the error. Please, note you will need to send a full screen and time-stamped screenshot with your ticket.

[ajrage13]

it is impossible that I have a catch with my lost items

[*Minori*]

Can you clarify what you're trying to explain, please?

[013.ignaciomas10]

I have no photographic evidence of my vault before the event but this is a list of what I remember with approximate amounts, try to be as fair as possible.also consider that it had approximately 20 rows unlocked vault(200 spaces)
[Lionheart Stone] x 250
[Pixie Upgrade Crystal (Bound)] x 400
[Ethereal Wings] x 500
[Enchanted Skill Dust Shard]x7
[Enchanted Skill Dust]x3
[Purified Crystal] x 250
[Pixie Upgrade Crystal]x 50
[Frageron Soul Essence]x3
[Bloodelar Soul Essence]x5
[Pristine Lionheart Crystal]x50
[Soul Print (Bound)]x250
[Ancient Pixie Upgrade Crystal]x300
[Dragon Crystal]x10
[Rune of Evil]x180
[Wraith Soul Essence]x10
[Nether Essence]x5
[Rueful Soul Essence]x8
[Ethereal Wings (Bound)]x 3000
[Promethean Feather (Bound)]x750
Mark of God]x250
[Polish Note] x 1500
[Rune Medium (Bound)]x300
[Wandering Paladin Soul]x21
[Wandering Ranger Soul]x20
[Wandering Rogue Soul]x25
[Wandering Priest Soul]x21
[Wandering Mage Soul]x22
[Wandering Beastmaster Soul]x22
[Wandering Shifter Soul]x19

[yonairo1111]

es imposible llevar cuenta de lo que se lleva en baúl

[scratch_Design]

The only option you have is to submit a ticket explaining the issue. Don't be afraid and be clear about you don't having any evidence to back up your concern, as common players don't go in the game taking screenshots of everything (Although is a good practice from now and on) .

I'm positive they can verify the server logs and locate items (if you had any), but of course this is a combination of more factors;

• R2 Giving you the benefit of the doubt
• R2 Willing to forward the issue to Higher Operations or Developers
• Developer willing to review server logs and see if the said story is true.

Best of the lucks for you man.

[*Minori*]

I have no photographic evidence of my vault before the event but this is a list of what I remember with approximate amounts, try to be as fair as possible.also consider that it had approximately 20 rows unlocked vault(200 spaces)
[Lionheart Stone] x 250
[Pixie Upgrade Crystal (Bound)] x 400
[Ethereal Wings] x 500
[Enchanted Skill Dust Shard]x7
[Enchanted Skill Dust]x3
[Purified Crystal] x 250
[Pixie Upgrade Crystal]x 50
[Frageron Soul Essence]x3
[Bloodelar Soul Essence]x5
[Pristine Lionheart Crystal]x50
[Soul Print (Bound)]x250
[Ancient Pixie Upgrade Crystal]x300
[Dragon Crystal]x10
[Rune of Evil]x180
[Wraith Soul Essence]x10
[Nether Essence]x5
[Rueful Soul Essence]x8
[Ethereal Wings (Bound)]x 3000
[Promethean Feather (Bound)]x750
Mark of God]x250
[Polish Note] x 1500
[Rune Medium (Bound)]x300
[Wandering Paladin Soul]x21
[Wandering Ranger Soul]x20
[Wandering Rogue Soul]x25
[Wandering Priest Soul]x21
[Wandering Mage Soul]x22
[Wandering Beastmaster Soul]x22
[Wandering Shifter Soul]x19

Thank you for providing the information. However, this will need to be submitted to your ticket. Please, click this link or https://www.r2games.com/support/?ac=issue&id=40 If you've already filed a ticket, please wait for a response and supply the information you have available. If you do not receive a response by Tuesday, please reach out to us on the forums and either myself or Hachiro will forward your ticket for assistance.

As a future reminder, periodically taking time-stamped screenshots is advised. Technology is not perfect and errors can occur. Thank you.

[013.ignaciomas10]

Minori help me please!!!!!!

[013.ignaciomas10]

Ya hice lo que me dijiste pero aun no recibo respuesta alguna sobre lo sucedido con mi vault

[013.ignaciomas10]

I already did what you told me but I still do not receive any response about what happened with my vault

[*Minori*]

I already did what you told me but I still do not receive any response about what happened with my vault

Can you provide me with your in-game name and server, please? I will reach out to you via whisper for assistance. If you do not wish to provide the information on the forums you can send it via private message. I can read your messages but I cannot respond, unfortunately.

[013.ignaciomas10]

I play in crystal saga 2 my name is niko server 52 is that right?

[013.ignaciomas10]

(S52)niko crystal saga 2

[*Minori*]

(S52)niko crystal saga 2

Thank you for providing me with the information. I will reach out to you shortly for assistance.

Update: I spoke with the team. They cannot find the name you listed. Can you please, submit a ticket new into the team and provide me with a server time you're available to speak, please?