Items Gone

[LighTree]

I got everything back, thanks.

[hiimdeity.twitch]

still nothing. not even a ticket number with the copy and pasted email

[kzh1997]

Missing items after server crash 08062017

Server: 105 Panglos Hollow
IGN: Myoui
After server crash on 08062017 my pets are all gone. Pets like a Gen 2 Guardian Angel and a Demon King which i just got it moments before server crash. I also lost my costume and lots of vault items and my Armored Pegasus mount.. When can i get them back????

[Reverie]

still nothing. not even a ticket number with the copy and pasted email

You will receive a case number via e-mail once a support member has responded to your ticket.

[hiimdeity.twitch]

You will receive a case number via e-mail once a support member has responded to your ticket.

already was contacted...with no case number

[R210481879]

thanks r2, i got rolled back to a day before

[hiimdeity.twitch]

so if i upgrade my character while this is going on...i will waste newly acquired items?

[MemoryLane]

so if i upgrade my character while this is going on...i will waste newly acquired items?

As they are doing a roll back, yes, anything you do between the time they roll you back to and the time you get rolled back will be as if you didn't do it.

Can you provide your character name and server so we can make sure you're taken care of as soon as the team gets in, please?

[ninnina001]

I lost my mounts, costumes and all my pet

tiket # 633650

IGN : (103)Rory
Server : Silent City

[hiimdeity.twitch]

As they are doing a roll back, yes, anything you do between the time they roll you back to and the time you get rolled back will be as if you didn't do it.

Can you provide your character name and server so we can make sure you're taken care of as soon as the team gets in, please?

Server 105 Panglos Hollow
s105 Freja

[rimululu]

my items,all pets,cape-offence,Genie still gone.

When is the repair to be held?

IGN : (S95)Matthew
server : (95)Peach Gardens

[R2116456321]

my stuff still gone kana

IGN : Q
server : s81 vidalian skyway
was online before it happen

[KanaDT]

I would like everyone to standby for further instructions on this situation. Please continue to be patient and we will try to resolve this issue as quickly as we can.

[kzh1997]

Server 105 Panglos Hollow
IGN Myoui
i lost all my pets mount and items in vault

[R2109363629]

Server (78) Crystal Spire
IGN : SmotPoker

Stuffs still not rolledback

Keep me posted..thanks