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Xtal

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  • Xtal

    i didnt receive xtal from my last 4 orders and the money from my cards r gone
    Masticore

    IGN: Masticore
    LVL: 98 Scion
    Class: Priest
    Server: Exelow Hollows

  • #2
    First check to make sure your transactions were successfully completed on R2's end. You can confirm so by accessing the My R2 section of your account and then viewing your Order History. If these purchases were your first purchases on the toon of choice, it may take up to 24 hours for your goods to be delivered. If this was not your first purchase (or it was and it's been over the 24-hour time period), file a ticket here: http://support.r2games.com/. Include your order numbers and explain that your [successfully completed] transactions were not fulfilled. The GMs will follow-up on your order from there.
    Last edited by Reverie; 08-30-2014, 12:04 PM.

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    • #3
      the new ticket system is weird i sent one with screenshots now i cant find it, no one seems to have read it
      Masticore

      IGN: Masticore
      LVL: 98 Scion
      Class: Priest
      Server: Exelow Hollows

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      • #4
        .Click image for larger version

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ID:	1693912Click image for larger version

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ID:	1693913
        Masticore

        IGN: Masticore
        LVL: 98 Scion
        Class: Priest
        Server: Exelow Hollows

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        • #5
          Upon submitting a ticket, an automated e-mail will be sent to the e-mail you provided in your ticket -- there it will list a ticket number that you can use for later referencing. Once a staff member has responded to it, you will receive another e-mail informing you that your ticket has received a response. You can also check on your ticket by inputting your e-mail and ticket number, as displayed below:
          Last edited by Reverie; 08-30-2014, 05:19 PM.

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          • #6
            but the pic i posted dont show up how do i know i really sent them, thats what i ment, thats why i posted them here

            ok someone replied ty, i wasnt sure if they could see the screenshot because it didnt show when i opened the ticket
            Last edited by Reverie; 08-30-2014, 09:17 PM. Reason: Posts merged.
            Masticore

            IGN: Masticore
            LVL: 98 Scion
            Class: Priest
            Server: Exelow Hollows

            Comment


            • #7
              For future reference, you will want to keep screenshots of these particular types in the content of your ticket. Forum moderators are not able to directly assist with purchases.

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