vip & xtal not delivered

[gandja21]

purchased vip and xtals both not yet delivered can't file a ticket because the character name is broken what to do?

[psychomora]

hey how did u fix the problem?

[gandja21]

its ok now thank you memorylane

[MemoryLane]

Character name, server?

Have you tried the ticket system directly since that day?

[gandja21]

several days now still no vip and xtals

[gandja21]

nope its my 3rd or 4th im not sure usually they reply to a ticket asap but its just getting ridiculous now. not even a single reply from the support team. ill accept any response like "we are currently working on fixing the problem". i just hope it will be fix soon

[built4dkill]

I have the same problem.. but i was able to file a ticket.. they should fix this mess.. bdw is this your first purchase? coz it says that if first purchase.. withing 12 hours for them to deliver... took me more than that before i start filing a ticket.. wish they have some some "tokens" for the inconvenience..

[MemoryLane]

still not delivered what other option do i have?

Sent you a PM here on the forums.

[gandja21]

still not delivered what other option do i have?

[bella6983]

i am having the same issue i just spent 20 dollars on a ugc card used it never received the crystals yet received the confirmation emall and i went to file a ticket and this character doesnt come up and i cant even file a ticket with an alt so something is
seriously wrong and it needs to be fixed i want my crystals
SO GM LOOK AT YOUR DAMN FORUM AND FIX THE DAMN PROBLEMS

[MemoryLane]

That is an excellent question. Might be best to create a new account, so that the VIP can't be accidentally given to the new character. Just be very clear in the ticket which character and server the VIP is meant to be on.

[gandja21]

is it ok to file it using an old closed ticket? is this allowed?

[gandja21]

question if i make an alt toon on a new unmerge server. will my main get the vip or the new alt toon. im afraid that might happened?

[MemoryLane]

You can create an alt account on a server that hasn't recently been through a merge to report the issue with the VIP and crystals for this character until the ticket system issue is fixed.