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vip & xtal not delivered

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  • vip & xtal not delivered

    purchased vip and xtals both not yet delivered can't file a ticket because the character name is broken what to do?
    Last edited by gandja21; 11-17-2012, 12:17 AM. Reason: typo
    Server: (S42)Tinosia Delta

    Player ID: AzurastrikE

    Class:Priest

    Level: 9X(Scion)

    Ranking: King

    HARD AS A KNIGHT
    CRIT LIKE A ROUGE
    DAMAGE OF A MAGE
    RANGE OF a HUNTER

  • #2
    You can create an alt account on a server that hasn't recently been through a merge to report the issue with the VIP and crystals for this character until the ticket system issue is fixed.
    New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

    Received a random forum error? Refresh the page first, sometimes the error message is the error.

    Some inboxes are broken, including mine. Please don't send me private messages at this time.

    Rules of the Forum are found here.

    R2Games Ticket System for browser games: https://www.r2games.com/support

    Comment


    • #3
      question if i make an alt toon on a new unmerge server. will my main get the vip or the new alt toon. im afraid that might happened?
      Server: (S42)Tinosia Delta

      Player ID: AzurastrikE

      Class:Priest

      Level: 9X(Scion)

      Ranking: King

      HARD AS A KNIGHT
      CRIT LIKE A ROUGE
      DAMAGE OF A MAGE
      RANGE OF a HUNTER

      Comment


      • #4
        is it ok to file it using an old closed ticket? is this allowed?
        Last edited by gandja21; 11-17-2012, 01:23 AM.
        Server: (S42)Tinosia Delta

        Player ID: AzurastrikE

        Class:Priest

        Level: 9X(Scion)

        Ranking: King

        HARD AS A KNIGHT
        CRIT LIKE A ROUGE
        DAMAGE OF A MAGE
        RANGE OF a HUNTER

        Comment


        • #5
          That is an excellent question. Might be best to create a new account, so that the VIP can't be accidentally given to the new character. Just be very clear in the ticket which character and server the VIP is meant to be on.
          New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

          Received a random forum error? Refresh the page first, sometimes the error message is the error.

          Some inboxes are broken, including mine. Please don't send me private messages at this time.

          Rules of the Forum are found here.

          R2Games Ticket System for browser games: https://www.r2games.com/support

          Comment


          • #6
            i am having the same issue i just spent 20 dollars on a ugc card used it never received the crystals yet received the confirmation emall and i went to file a ticket and this character doesnt come up and i cant even file a ticket with an alt so something is
            seriously wrong and it needs to be fixed i want my crystals
            SO GM LOOK AT YOUR DAMN FORUM AND FIX THE DAMN PROBLEMS

            Comment


            • #7
              still not delivered what other option do i have?
              Server: (S42)Tinosia Delta

              Player ID: AzurastrikE

              Class:Priest

              Level: 9X(Scion)

              Ranking: King

              HARD AS A KNIGHT
              CRIT LIKE A ROUGE
              DAMAGE OF A MAGE
              RANGE OF a HUNTER

              Comment


              • #8
                Originally posted by gandja21 View Post
                still not delivered what other option do i have?
                Sent you a PM here on the forums.
                New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

                Received a random forum error? Refresh the page first, sometimes the error message is the error.

                Some inboxes are broken, including mine. Please don't send me private messages at this time.

                Rules of the Forum are found here.

                R2Games Ticket System for browser games: https://www.r2games.com/support

                Comment


                • #9
                  I have the same problem.. but i was able to file a ticket.. they should fix this mess.. bdw is this your first purchase? coz it says that if first purchase.. withing 12 hours for them to deliver... took me more than that before i start filing a ticket.. wish they have some some "tokens" for the inconvenience..

                  Comment


                  • #10
                    nope its my 3rd or 4th im not sure usually they reply to a ticket asap but its just getting ridiculous now. not even a single reply from the support team. ill accept any response like "we are currently working on fixing the problem". i just hope it will be fix soon
                    Server: (S42)Tinosia Delta

                    Player ID: AzurastrikE

                    Class:Priest

                    Level: 9X(Scion)

                    Ranking: King

                    HARD AS A KNIGHT
                    CRIT LIKE A ROUGE
                    DAMAGE OF A MAGE
                    RANGE OF a HUNTER

                    Comment


                    • #11
                      several days now still no vip and xtals
                      Server: (S42)Tinosia Delta

                      Player ID: AzurastrikE

                      Class:Priest

                      Level: 9X(Scion)

                      Ranking: King

                      HARD AS A KNIGHT
                      CRIT LIKE A ROUGE
                      DAMAGE OF A MAGE
                      RANGE OF a HUNTER

                      Comment


                      • #12
                        Character name, server?

                        Have you tried the ticket system directly since that day?
                        New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

                        Received a random forum error? Refresh the page first, sometimes the error message is the error.

                        Some inboxes are broken, including mine. Please don't send me private messages at this time.

                        Rules of the Forum are found here.

                        R2Games Ticket System for browser games: https://www.r2games.com/support

                        Comment


                        • #13
                          its ok now thank you memorylane
                          Server: (S42)Tinosia Delta

                          Player ID: AzurastrikE

                          Class:Priest

                          Level: 9X(Scion)

                          Ranking: King

                          HARD AS A KNIGHT
                          CRIT LIKE A ROUGE
                          DAMAGE OF A MAGE
                          RANGE OF a HUNTER

                          Comment


                          • #14
                            hey how did u fix the problem?

                            Comment

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