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Account password been changed and character being lock by unautorized person

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  • Account password been changed and character being lock by unautorized person

    Dear R2 ,
    I want to ask about how to get my toon back if its been scammed or hack ..
    S29 Ayumi
    I already file a ticket but i am confused ..
    How long will it take to fix it ?

  • #2
    Give your ticket a minimum of 24 hours for the initial response. The GMs will be asking you to confirm several things to confirm ownership of the account. Until you do so, no actions will be taken.

    Comment


    • #3
      I already file a ticket yesterday ..
      and i got response today ..
      hope the GM can do the reset thing faster ..
      usually how long do it take Rev ?

      Comment


      • #4
        That depends on the rate of your's and the GM's responses. I advise you to try to actively respond in hopes of settling things by the weekend's arrival. Because some of our GMs take the weekend off, you may not receive further assistance until Monday otherwise.

        Comment


        • #5
          Next monday ??!
          O_O
          Oh My God !
          Im Gonna Miss The Event
          Right Now Because Of Boredom I Play At S87 Jargoon
          But I Really Need The Account Fast !
          Need To Cash 300 on both Account !

          Name : S29 Ayumi
          Server :The Molten Highland
          Level : 75 Mortal
          Wing : Angel Lord Wings +1
          Pet : Super Demon , Baby Angel
          Mount : Battle Bear

          Comment


          • #6
            This is not a case that you can address on the forum. You will need to discuss a resolve with the GMs via ticket.

            Comment


            • #7
              R2 mail reply ?

              If i want to reply the email that R2 sent me in Yahoo should i rely it in yahoo or file a new ticket ? im confused

              Comment


              • #8
                You can reply via e-mail. There should be instructions included in the content of the e-mail.
                Last edited by Reverie; 09-25-2015, 01:24 AM.

                Comment


                • #9
                  Is R2 even do something aout my problem or what ?

                  I really lost my patience ..
                  I need 1 of my main back !
                  Please take it seriously !
                  Maybe to you guys its does'nt look serious !
                  But to me its serious !
                  Imagine if u guys were at my place !!
                  Do something fast !
                  If u guys cant fix it because not enough information tell me and i'll just quit R2 !!!

                  Comment


                  • #10
                    If you were unable to provide all the information requested by the GMs to confirm ownership of your account, no recovery steps will be taken.

                    Comment


                    • #11
                      Originally posted by shooter91 View Post
                      I really lost my patience ..
                      I need 1 of my main back !
                      Please take it seriously !
                      Maybe to you guys its does'nt look serious !
                      But to me its serious !
                      Imagine if u guys were at my place !!
                      Do something fast !
                      If u guys cant fix it because not enough information tell me and i'll just quit R2 !!!
                      You should be able to answer the questions they are asking you to recover your account.
                      (V1)Flashnight
                      Level160
                      Class Knight
                      Guild Spartans

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