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Order incomplete when Paypal says it went through successful

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  • Order incomplete when Paypal says it went through successful

    I purchased 40$ in crystals this morning and it's been over a good 5 hours.
    Order number: 201604100926238852
    According to my mail it was accept and it went through without a problem but i have not received the crystal yet
    Click image for larger version

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    Can you please have them look into this and why the order was incomplete. TY

    Looks like after 10 hours i finally got them TY
    Last edited by Reverie; 04-10-2016, 11:05 PM. Reason: Posts merged.

  • #2
    Depending on the payment method used for your purchase, there can be a delay from the time of payment to the time of delivery. First recharges on a toon also have a longer wait time, so if a purchase doesn't come through within the day, you could then provide your R2 order number and we'll have the team check on its status from there.