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Gems lost by Upgrade savage set

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  • Gems lost by Upgrade savage set

    Hi I am playing server S14, I finally have 2nd RB knight.

    but i did upgrade my savage green set with 4 perfect amber gems and 1 flawless amber gem.

    I give ticket to R2, this is my 1st time lost my gems can you give me back my gems.

    but they answer stop give us Ticket same issuse.

    I heard some people get returned even if they didnt cashed.

    but I did some of cashed to make my gems.

    still they wont return my gems.

    so I am borrowing my wife's gems from her armor.

    I hope GM could help this problem and fix the upgrade problem with gems on it.