Game:Crystal Saga
Server:[S23] Angel Island
Character Name:removed so not to give away my sensitive info
Date/Time of Problem: 03-14-2013 07:45 pm
Me
i know this is a long shot. but heres what happen. while i was at work today i left my character afk, well my kids got a hold of it and messed around and ended up deleting me demon king. can you pretty please get it back for me. =( please..im begging you.
R2
Hello
Thank you for your recent inquiry. While we understand, it is a frustrating situation unfortunately, we are unable to compensate, exchange or correct an issue in which the player was at fault for. We truly understand that mistakes do occur and that is why we have several measures in place to safeguard against mistakes in selling or buying a wrong item; synthesizing or destroying the wrong equipment, etc. Please be more careful in the future to avoid such issues. Again, we apologize for the inconvenience you have encountered in regards to your concern.
~ The R2Games Team
Me
oh i see how it is. its my fault when im not even here to do it. you make events where you have to set your character afk and then expect us not to do it so this stuff doesnt happen? you return Vamps frag weapon when he accidently destroyed it. you replace jin's burning angel when SOMEONE else was on his account and deleted it. But i guess since i dont spend a lot of money to play your game i dont deserve it. way to be fair to players that pay your salary.
Me
i understand now....after spending $3,680 on this game you refuse to give back my DK that my KIDS deleted. Btw theyre 3 and 5 years old. you want me to spend another what $400-$800 to get another DK. not gunna happen. you'll be luck if i ever cash again.
R2
Hi
Since we posted such announcement in the forum early before, after returned vamps frag weapon, a lot of people complain about this, they think it is his fault, we should not take charge of that, bcz that is not fair for other people, actually we help them out for the accident mistake, just do not want such mistake make them get into other trouble, they did not destory or sell them on purpose, we all know that it is really a mistake, but they complain it so much, ok so just now we have deleted the weapon we compensated to him, and we should do such thing as the rule we made before, we should treat every player same without discrimination, so really sorry for this, we may not compensate you for this.
R2
From our heart, we would like to help you out, but what if other people complain about this, and you know that for Vamps's issue, a lot of players complain us on this, and get us into embarrassing situation, what should we do, we are confused about this, we are really sorry, if you haven other concerns, please let us know.
Me
you wanna treat all the players the same yet you replace one players weapon when he didnt destroy it on purpose and refuse to replace my DK when my kids dont know any better? yea thats fair.
Me
and seriously, why would I purposely delete my DK?
Server:[S23] Angel Island
Character Name:removed so not to give away my sensitive info
Date/Time of Problem: 03-14-2013 07:45 pm
Me
i know this is a long shot. but heres what happen. while i was at work today i left my character afk, well my kids got a hold of it and messed around and ended up deleting me demon king. can you pretty please get it back for me. =( please..im begging you.
R2
Hello
Thank you for your recent inquiry. While we understand, it is a frustrating situation unfortunately, we are unable to compensate, exchange or correct an issue in which the player was at fault for. We truly understand that mistakes do occur and that is why we have several measures in place to safeguard against mistakes in selling or buying a wrong item; synthesizing or destroying the wrong equipment, etc. Please be more careful in the future to avoid such issues. Again, we apologize for the inconvenience you have encountered in regards to your concern.
~ The R2Games Team
Me
oh i see how it is. its my fault when im not even here to do it. you make events where you have to set your character afk and then expect us not to do it so this stuff doesnt happen? you return Vamps frag weapon when he accidently destroyed it. you replace jin's burning angel when SOMEONE else was on his account and deleted it. But i guess since i dont spend a lot of money to play your game i dont deserve it. way to be fair to players that pay your salary.
Me
i understand now....after spending $3,680 on this game you refuse to give back my DK that my KIDS deleted. Btw theyre 3 and 5 years old. you want me to spend another what $400-$800 to get another DK. not gunna happen. you'll be luck if i ever cash again.
R2
Hi
Since we posted such announcement in the forum early before, after returned vamps frag weapon, a lot of people complain about this, they think it is his fault, we should not take charge of that, bcz that is not fair for other people, actually we help them out for the accident mistake, just do not want such mistake make them get into other trouble, they did not destory or sell them on purpose, we all know that it is really a mistake, but they complain it so much, ok so just now we have deleted the weapon we compensated to him, and we should do such thing as the rule we made before, we should treat every player same without discrimination, so really sorry for this, we may not compensate you for this.
R2
From our heart, we would like to help you out, but what if other people complain about this, and you know that for Vamps's issue, a lot of players complain us on this, and get us into embarrassing situation, what should we do, we are confused about this, we are really sorry, if you haven other concerns, please let us know.
Me
you wanna treat all the players the same yet you replace one players weapon when he didnt destroy it on purpose and refuse to replace my DK when my kids dont know any better? yea thats fair.
Me
and seriously, why would I purposely delete my DK?
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