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ordered 1000 crystals, got nothing

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  • ordered 1000 crystals, got nothing

    I ordered 1000 crytals in morning (GMT+1), but I got nothing. I see in my order history, it marks: status complete.
    my order number is 201303310500391607
    any GM here to help ?

  • #2
    I had the same problem. I have ordered the $4.99 package back on the 28th and still not recieved the crystals. here is my info
    Order number:201303281620476918
    Product:500 Crystal (+Bonus Items)
    Price:$4.99 USD
    Status: Completed

    Comment


    • #3
      Both of you would need to file a ticket at http://tickets.r2games.com for assistance.
      New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

      Received a random forum error? Refresh the page first, sometimes the error message is the error.

      Some inboxes are broken, including mine. Please don't send me private messages at this time.

      Rules of the Forum are found here.

      R2Games Ticket System for browser games: https://www.r2games.com/support

      Comment


      • #4
        as stated in another post, ticket system is broken, we can't find any character in any server.

        Comment


        • #5
          The other poster in this thread was able to send in a ticket.

          What server are you on?
          New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

          Received a random forum error? Refresh the page first, sometimes the error message is the error.

          Some inboxes are broken, including mine. Please don't send me private messages at this time.

          Rules of the Forum are found here.

          R2Games Ticket System for browser games: https://www.r2games.com/support

          Comment


          • #6
            I'm on S61, I still can't find any character in this server, but I'm actually playing on this server, my ign is Ajatara

            Comment


            • #7
              Your forum name doesn't seem to be the account name for that character. Please double check the account name you need for the ticket form. It will be the name on the home page after you've logged in, where it says Welcome.
              New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

              Received a random forum error? Refresh the page first, sometimes the error message is the error.

              Some inboxes are broken, including mine. Please don't send me private messages at this time.

              Rules of the Forum are found here.

              R2Games Ticket System for browser games: https://www.r2games.com/support

              Comment


              • #8
                at the homepage, it uses my forum name as my account name......but I always use my email to login into the game

                Comment


                • #9
                  It seems my account info is corrupt in your database. I can only login with my email but not with my account name displayed at the homepage.

                  Comment


                  • #10
                    That just means your account is bound to your email address. Your login is your email, but your account name is the name that shows on the homepage. Use that name as the account name in the ticket.
                    New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

                    Received a random forum error? Refresh the page first, sometimes the error message is the error.

                    Some inboxes are broken, including mine. Please don't send me private messages at this time.

                    Rules of the Forum are found here.

                    R2Games Ticket System for browser games: https://www.r2games.com/support

                    Comment


                    • #11
                      please do action in my crystal here my ticket ( Your ticket # is 157679 )



                      03/30/2013

                      Crystal Saga

                      1000 Crystal (+Bonus Items)
                      Completed


                      Order number:201303301213523353

                      Product:1000 Crystal (+Bonus Items)

                      Price:$9.99 USD

                      Status:Completed

                      no crystal come in my account !!! im still waiting and still waiting

                      Comment


                      • #12
                        BtX777- Please send a reply to your ticket and let them know you are still waiting. If you still need help, please create your own thread for further assistance.
                        New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

                        Received a random forum error? Refresh the page first, sometimes the error message is the error.

                        Some inboxes are broken, including mine. Please don't send me private messages at this time.

                        Rules of the Forum are found here.

                        R2Games Ticket System for browser games: https://www.r2games.com/support

                        Comment


                        • #13
                          still nothing happened, can't create ticket, tried to contact support via mail, but no reply.

                          Comment


                          • #14
                            Originally posted by darktalker View Post
                            still nothing happened, can't create ticket, tried to contact support via mail, but no reply.
                            I've just been told you've been sent your crystals and the bonus pack. Please send me a pm to let me know if you need further assistance.


                            BtX777- You should be settled as well.

                            /thread closed
                            New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

                            Received a random forum error? Refresh the page first, sometimes the error message is the error.

                            Some inboxes are broken, including mine. Please don't send me private messages at this time.

                            Rules of the Forum are found here.

                            R2Games Ticket System for browser games: https://www.r2games.com/support

                            Comment

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