Recharge Issue

[EgonS8]

Hello,
I purchased crystals today via in-game shop and I still did not recieve crystals. It's been 5 hours already.

Recipe:

R2Games Payment
Hello,

Thank you for choosing UltimatePay on R2Games!

UltimatePay helps R2Games process secure payments. Also, for choosing UltimatePay today, we're going to give you 100 UltimatePoints FREE (a $1 value) for use on your next purchase. UltimatePoints is a virtual currency accepted on over 1,000 games and services and make buying online even easier. Click here to claim your UltimatePoints.

We have communicated your payment to R2Games for the 39584133 account. Your payment should now be reflected on their site.


Information for your UltimatePay Payment to R2Games:

R2Games Transaction ID: 201312120958486819
R2Games Account Name: 39584133
Description: 500 Crystal ( Bonus Items)
Amount: £3.19
UltimatePay Order Number: 606-1096-073058
UltimatePay Transaction ID: {d0ff00f4-2401-4991-b628-e19798d6615b**
Service: R2Games by R2Games
Payment Method: PayPal Express Checkout

You authorised a payment of 3.19 GBP to PlaySpan
Your funds will be transferred when the merchant processes your payment. Any money in your PayPal account at that time will be used before any other payment source.

Thanks for using PayPal. To see the full transaction details, log in to your PayPal account.

Find fantastic deals on perfect presents this Christmas.

It may take a few moments for this transaction to appear in your account.
Merchant
PlaySpan
support@playspan.com
877-703-6339

Instructions to merchant
You haven't entered any instructions.

Description Unit price Qty Amount
500 Crystal ( Bonus Items)
£3.19 GBP 1 £3.19 GBP
Subtotal £3.19 GBP
Total £3.19 GBP
Payment £3.19 GBP

Charge will appear on your credit card statement as 'PAYPAL *PLAYSPAN'
Payment sent to support@playspan.com

I also tried to purchase crystals via website store: http://store.r2games.com/?gid=10

Recipe:

You sent a payment of $4.99 USD to R2 GAME CO LIMITED (payment@r2game.com)

Find fantastic deals on perfect presents this Christmas.

It may take a few moments for this transaction to appear in your account.
Merchant
R2 GAME CO LIMITED
payment@r2game.com

Instructions to merchant
You haven't entered any instructions.

Dispatch details
The seller hasn’t provided any dispatch details yet.

Description Unit price Qty Amount
201312121121067109
$4.99 USD 1 $4.99 USD
Subtotal $4.99 USD
Total $4.99 USD
Payment $4.99 USD

When can I espect the crystals from both transactions to be delivered to me?

[MisterCuddles]

If it is the 1st time purchasing crystals on that character it may take up to 24 hours to go through , otherwise write a ticket here http://support.r2games.com . and if you don't get a response in 24 hours or so send me your ticket # and I can forward it for you :3