Announcement

Collapse

Official Community Discord Server

Join us on the new R2Games Community Discord Server! https://discord.gg/VFMzFDqKq5
See more
See less

Missing VIP Status after pay for $7.99 on 2/1/2014

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Missing VIP Status after pay for $7.99 on 2/1/2014

    I had try nice went submit in ticket, but I have question how could my payment incompleted 12days after 2/1/2104 and my Paypal account is show completed, my Bank statment has POsted that money been sent. Even on the 02/1/2014 it had even Show that credit for me make the payment for VIP status of $7.99

    Subject: Missing VIP Status after pay for $7.99 on 2/1/2014.

    Status: open

    Contents: I seen that it was holiday weekend after bought / Paid for VIP status. However this Not the first time did get VIP status on Crystal Sage, because i had to submit Ticket before get credit for the VIP Status. When someone get chance to fix to get credit for the Paid VIPStatus, Thank you if there away to get the chance to next Bill date change to the date/time because i wait till after the China Holiday to submit in a think maybe it could fix after everyone get back from the China Holiday Billing ID B-9U416532S6374305T Item Title: - Crystal Saga VIP Invoice ID: - {9654c7b5-1d4d-4222-83f0-6e6d5a80dfe3**:1133018038:{b1b30203-53fc-40c1-93ef-a235cc7b2c5a** Date: - Feb 1, 2014 Time: - 12:07:20 EST Status: - Completed Shipping Address: - No Address Provided


    GM: Dear Customer, Thanks for your ticket. As we could see in record, your payment is incomplete, thus we're not able to send you the VIP. We have email PlaySpan to see what's the matter with the payment. Please allow us some time for their feedback. Thanks for your support. - The R2Games Team

    Information Paypal : Transaction Details from Paypal.com
    Transaction Completed (Unique Transaction ID #26074187S6197094T)
    Original Authorization
    Date Type Status Details Amount Feb 1, 2014
    Authorization To PlaySpan Completed Details -$7.99 USD Related Transactions Date
    Type Status Details Amount Feb 1, 2014
    Charge From Credit Card Completed
    Your transfer from your credit card to your PayPal account is complete. Your transfer from your credit card to your PayPal account is complete.
    Details $7.99
    USD Feb 1, 2014 Billing Agreement Payment Sent Completed ... -$7.99 USD
    Original Authorization: Total Payment: -$7.99
    USD -$7.99 USD
    Business Name : PlaySpan
    The recipient of this payment is Verified) Email: support@playspan.com
    Billing Agreement ID: - B-9U416532S6374305T
    Billing Description: View Billing Agreement Details
    Total amount: -$7.99
    USD Fee amount: $0.00
    USD Net amount: -$7.99
    USD Sales Tax: $0.00
    USD Invoice ID: - {9654c7b5-1d4d-4222-83f0-6e6d5a80dfe3**:1133018038:{b1b30203-53fc-40c1-93ef-a235cc7b2c5a**
    Date Feb 1, 2014
    Time: 12:07:25 EST
    Status: Completed Shipping Address: - No Address Provided Business Contact Information Customer Service URL: http://www.playspan.com/ Customer Service Email: - support@playspan.com Customer Service Phone: - 877-703-6339 Funding Type: - Credit Card Funding Source: - $7.99 USD

    From bank statment - posted date 02/03/2014 , Transaction Date 02/01/2014 crededit $9.99 PAYPAL *PLAYSPAN 4029357733 CA and from my account show on Vip Status Game Crystal Saga Server: [S62] Bloodshed Hollow name : Starkorr next billing date ; 2014-03-01 12:07:13

  • #2
    forwarded for you , for future reference, just a ticket # or transaction # would work just fine .

    Comment

    Working...
    X