In-Game Moderation increase. [Suggestion]

[ChaoticCody]

I may be a new member less than a week into this game and the experience and I noticed a ton of spamming/flooding for out-of-game advertising such as "gold" for an actual dollar amount, most players know this is a scam or con, but I think it really needs more in-game moderation.

This is very common in the newer server S62BloodshedHollow

What is better and a cheaper way is to allow in-game moderators that are just volunteers regardless of play-time/level/experience I think that if someone wants to dedicate their day and hours in making Crystal Saga a hit what better way?


I think that if they are new to the game they should be on a trial basis, then as they continue to grow, be allowed more things that they can do, I think it's a great idea to involve the actual online community instead of staff from R2, because it's free and volunteering and ensures a more enjoyable game.


I really would even consider doing this, I love being online and it gives me something to do, plus I'm sure everyone hates the people that spam that advertisement every 4-5 mins and it does get annoying, I would love to be apart of that moderating team it's a new adventure not just for me but anyone and everyone else.



I'm hoping theres other members that love this game that maybe think this might be a good idea?

[ChaoticCody]

Or not? I just always keep seeing those "Real money" trade items for gold constantly on the S62 BloodShed Hollow server. =[

[ChaoticCody]

Feel free to respond with a comment I think the more members that actually respond/vote on the poll could help us.

I don't know if it's just me but when they spam Buy now for extra gold and all this stuff, it's commonsense that its a scam, for many players we're aware.

But for some they could lose their accounts and everything they worked hard for. I really hate that happening but also hate the fact they can spam this message every minute.

[Levest]

I definitely agree with this. In my opinion, all MMO games should have some sort of moderation system in-game.

[ChaoticCody]

Thank you Levest, I really think so too.

The bright side of this is it's just in-game spamming/flooding of the same messages...
Even if that in it's own way is annoying, but it could be worse such as cyberbullying, harassment, and what not and seeing this community on a few servers and other RPG games from the R2 family, that isn't the case or if so it's hardly noticeable, most players are civil to another and they get along really well.

Granted this is just the Crystal Saga Servers and community, but I wouldn't be surprised if this was everywhere else also.


But to eliminate the spammers/scammers would really help members, generally you can ignore them but it gets harder to do if more and more do this.

[BrotherVT]

As much as we would like to see your idea implemented, it is something that will not occur.
As R2 has done this in the past and the results were quite disappointing, it is something we will not see happen again.

[JessieAileen]

There is corruption in everyone. I see this being a serious problem. I do like the idea but this is what I see happening:
ex #1: A veteran player is given muting powers to help clean up the chat from gold/xtal spammers. The player is a strong player from one of the top guilds. Someone from a rival guild annoys him by talking ****. He hands a mute down to this player, for reasons other than what his powers were intended for.
ex #2: A newish player is given muting powers to help clean up chat from gold/xtal spammers. The player does not know a ton of people. He does a genuinely good job cleaning up the chat, until he has a misclick. He accidently mutes someone. That person and all of his friend start harassing the player and KSing him all the time. His enjoyment of the game is ruined.

I do see this as being a semi-good idea if it was properly planned. The problems that I see are, that regardless of how good of a person someone is there is always going to be the intention of muting someone that is being a jerk. There is always the possibility of a mistake. These things alone could make the game less enjoyable for all players, or not enjoyable at all to the person holding the responsibility. In the end no one is happy.

Its why there is an ignore button. These spammers are annoying as hell, I agree. But overall, you ignore them and then you dont have to see it anymore. They are constantly changing toons because they KNOW that no one is seeing them because of the ignores. So every couple months empty your ignore list and start over.

[speeds16]

As much as we would like to see your idea implemented, it is something that will not occur.
As R2 has done this in the past and the results were quite disappointing, it is something we will not see happen again.

I can't recall in-game mods, but then again I wasn't here the first few months. Can you tell us what the disappointing part was about this?
As for what I know, the game changed a lot, and so did the community. Started out mostly english speakers, now the only thing english about the game are the dialogues from npc's, on top of that spamsite going at it 24/7 promoting.

For JessieAileen's post: the in-game moderators would have the same responsibility as forum moderators right? Plenty of people insulted the forum mods and still I can't recall much power-abusing so I don't see why an in-game mod would bring any different outcome. (ofcourse in-game the use of foul language can't be edited with some pink hearts so should be dealt with more stricter)

[BrotherVT]

There were no Chat Moderators by the time you and I were in the game.
However, during my time as a Moderator, I've heard stories - in which I will not disclose any further information about it.

As far as I'm concerned, there are some things that are better left not knowing.
As for an in-game mod compared to a Forum Mod, it will indeed bring out different outcomes than you think.

As always, the best recommendation in order to deal with Goal/Xtal sellers is the usual "File a ticket" or "PM a Moderator" to pass along to the GMs in order for them to take action on it.

[ChaoticCody]

Take action requires time.

Also, to eliminate the scenario of "Abuse of power"

It's simple ALL Mutings/bans must be documented and screenshot to prove it.

To get to the Gm's and other mods takes time.

Time in which it isn't healthy, so if they take 5 days to respond the situation is already gone and over with.



As much as I appreciate the staff team if you see on the staff page, theres less than what 20 staff members?

20 staff per 1 Server = 20 servers covered and this is only Crystal Saga we are talking about.


I think that as long as Moderators regardless of guilds can if show proof/evidence of what is happening is fine.

Meaning no proof=No mute and if they do then they can lose their moderator spot and even face their own account[s] banned permanently.


So reprimanding, I think if we place a high emphasis on what they do and high expectations/consequences then it would prevent the abuse of power.


But to do nothing isn't right either.

Crystal Saga is ok for now however if we have bullying, threats and everything you think submitting a ticket and waiting 24-48 hrs is wise?

If that person is bashed and harassed and told to take their own life, if a moderator was literally right there it could stop the entoire thing and maybe even save a life.


Any game company NEEDS held liable and responsible for THEIR members.
While it isn't 100% sucess rate/preventable doing nothing/having NO ONE there at that time is a big risk factor not only to R2 but it's players.


Any mission of a game company is to promote it, allow members to have a good time enjoy their game and be there for the player and their safety.


In-Game harassment preying on individuals is NOT tolerated and it needs dealt with ASAP, not with a ticketing system.

[BrotherVT]

If you feel like the bullying/harassment is getting to a point in which it cannot be tolerated, you can PM a Forum Moderator - both being either:

1. MemoryLane
2. ShadowGammaDraco

They will babysit the server and ensure that your server stays clean and safe for people such as yourself. Your consideration for the community is very much appreciated.

[ChaoticCody]

We need to be mature adults and to say "It wont be implemented" Means a possible loss of life.

One life lost due to a game is one life too many and even IF in the TOS CS and R2 isn't "Held responsible for damages" and etc, they can STILL be sued/liable for not having enough staff, it's better to have more and protect players.


Than to not.


I don't think ANY members even regular members want to see a R2Game member take their own life due to bullying and harassed by other players.


I think it needs implemented. Otherwise I see R2 being unable to protect their members that is the goal isn't it?


IF all members lost their lives/took their own due to bullying there goes R2's customers and fans.

To do nothing is part of the problem.


Granted these are extreme cases, but it does happen we see cyber-bullying and it makes the members feel lousy for themselves, some dust it off, others the words do hurt.


Moderators in-game are needed.


We have them in WOW,Runescape and even in Gaia online and that's not an MMO in a way.


We have them in bigger games, and we need them here.

[BrotherVT]

As I've stated before, if you feel like you have any issues, then you can either file a ticket or PM a Moderator with either the Ticket Number or your concerns on the subject.

The best evidence is always a full conversation with no cut outs of any sense.

As of this moment, In-Game Moderators is something many players wish to be implemented, however, as past experience has done for R2, they will be a tad bit hesitant on such actions.

[ChaoticCody]

As for the other mods, again PM not on-site not on-location.


Meaning it takes time just as much as the ticketing system.


20 members of the staff team VS 100's of servers.


I know my math isn't the best however they cannot go to every server and "Babysit" when a situation occurs.


While I respect the Staff team and admire them for trying... It just cannot be done. If we added 100-200 mods in game it would help I think.


2 Per server and if the need requires it add an extra member.


This doesn't 100% fix the problem but it helps prevent it.


In addition:

Ignore features do help but if its harassment they just can make multiple accounts and id's and keep going, and again mods cannot monitor the mass amount of players playing R2's games.



Also what message does that show to others? It's ok to spam/flood anyways because R2 staff cannot stop it?

It promotes it if anything, they make a new account do it all over again. Members shouldn't have to constantly ignore the many countless users due to the scam/spam measure.


As for myself I haven't see much more aside from spamming and scamming in chat. Thankfully, however it is inevitable and will occur and ifR2 doesn't implement something soon, I do think we may lose members due to suicide and it's all about prevention.

Nothing's 100% preventable but we can at least try.

R2 doesn't at all advertise online safety or anything of that nature really which is very sad.

[ShadowGammaDraco]

Take action requires time.

Also, to eliminate the scenario of "Abuse of power"

It's simple ALL Mutings/bans must be documented and screenshot to prove it.

To get to the Gm's and other mods takes time.

Time in which it isn't healthy, so if they take 5 days to respond the situation is already gone and over with.



As much as I appreciate the staff team if you see on the staff page, theres less than what 20 staff members?

20 staff per 1 Server = 20 servers covered and this is only Crystal Saga we are talking about.


I think that as long as Moderators regardless of guilds can if show proof/evidence of what is happening is fine.

Meaning no proof=No mute and if they do then they can lose their moderator spot and even face their own account[s] banned permanently.


So reprimanding, I think if we place a high emphasis on what they do and high expectations/consequences then it would prevent the abuse of power.


But to do nothing isn't right either.

Crystal Saga is ok for now however if we have bullying, threats and everything you think submitting a ticket and waiting 24-48 hrs is wise?

If that person is bashed and harassed and told to take their own life, if a moderator was literally right there it could stop the entoire thing and maybe even save a life.


Any game company NEEDS held liable and responsible for THEIR members.
While it isn't 100% sucess rate/preventable doing nothing/having NO ONE there at that time is a big risk factor not only to R2 but it's players.


Any mission of a game company is to promote it, allow members to have a good time enjoy their game and be there for the player and their safety.


In-Game harassment preying on individuals is NOT tolerated and it needs dealt with ASAP, not with a ticketing system.

As for the other mods, again PM not on-site not on-location.


Meaning it takes time just as much as the ticketing system.


20 members of the staff team VS 100's of servers.


I know my math isn't the best however they cannot go to every server and "Babysit" when a situation occurs.


While I respect the Staff team and admire them for trying... It just cannot be done. If we added 100-200 mods in game it would help I think.


2 Per server and if the need requires it add an extra member.


This doesn't 100% fix the problem but it helps prevent it.


In addition:

Ignore features do help but if its harassment they just can make multiple accounts and id's and keep going, and again mods cannot monitor the mass amount of players playing R2's games.



Also what message does that show to others? It's ok to spam/flood anyways because R2 staff cannot stop it?

It promotes it if anything, they make a new account do it all over again. Members shouldn't have to constantly ignore the many countless users due to the scam/spam measure.


As for myself I haven't see much more aside from spamming and scamming in chat. Thankfully, however it is inevitable and will occur and ifR2 doesn't implement something soon, I do think we may lose members due to suicide and it's all about prevention.

Nothing's 100% preventable but we can at least try.

R2 doesn't at all advertise online safety or anything of that nature really which is very sad.

I tend to check forum often. as I'm a Forum Moderator. been playing for 2 years only leaving comp for daily rituals of coffee breaks &stretching legs etc or family outings.
might not always be on in that server but i have characters that have been there since the start which act as sleeper cells. can play many servers &many characters at once.
so...if have trouble of that nature. file ticket, if ticket takes forever or its urgent- pm me the ticket # or bring screenshots of the chats in question to me.