In-Game Moderation increase. [Suggestion]

[ChaoticCody]

I may be a new member less than a week into this game and the experience and I noticed a ton of spamming/flooding for out-of-game advertising such as "gold" for an actual dollar amount, most players know this is a scam or con, but I think it really needs more in-game moderation.

This is very common in the newer server S62BloodshedHollow

What is better and a cheaper way is to allow in-game moderators that are just volunteers regardless of play-time/level/experience I think that if someone wants to dedicate their day and hours in making Crystal Saga a hit what better way?


I think that if they are new to the game they should be on a trial basis, then as they continue to grow, be allowed more things that they can do, I think it's a great idea to involve the actual online community instead of staff from R2, because it's free and volunteering and ensures a more enjoyable game.


I really would even consider doing this, I love being online and it gives me something to do, plus I'm sure everyone hates the people that spam that advertisement every 4-5 mins and it does get annoying, I would love to be apart of that moderating team it's a new adventure not just for me but anyone and everyone else.



I'm hoping theres other members that love this game that maybe think this might be a good idea?

[Pizzonage]

Ok my question about this topic is who moderates the Newgrounds.com server we submit a ticket and get sorry we dont handle your issue responses we submit forum questions and we get ignored who is watching and helping us.

[BrotherVT]

we need someone with power to watch people in game play.So much spam , scams, and so on happen so much.Reporting can only do so much. Knowing at lest one person is watching would be nice.

This morning I had someone ghost my name (I think that's what it is call) it would be nice if that person doing it was stop without having me needed to file a ticket. Now I'm waiting for them to get back to my ticket and being worry as I wait.

In Crystal Saga, is was very easy to distinguish between a regular player talking and a person attempting to ghost. Besides that, the last time I checked, you could no longer ghost on Crystal Saga.

Now, the only other time I know that ghosting is available on the game is in Broken Realm, and if that is the case, we always have Moderators watching the servers once you inform them of the issue.

While it's true that it's better to have In-Game Moderators, we've already clearly explained the situation as to why we can't have In-Game Moderators and the persistence of this suggestion is starting to become more a nuisance than it is a suggestion.

As long as the Moderators are able to handle the situation, which is most likely in many scenarios, as I have controlled plenty of servers myself back in my days, then In-Game Moderators are not necessary.

[mrsrachaelsnape]

we need someone with power to watch people in game play.So much spam , scams, and so on happen so much.Reporting can only do so much. Knowing at lest one person is watching would be nice.

This morning I had someone ghost my name (I think that's what it is call) it would be nice if that person doing it was stop without having me needed to file a ticket. Now I'm waiting for them to get back to my ticket and being worry as I wait.

[ShadowGammaDraco]

Something to take into account is that R2 doesn't have as many servers as it looks like at first glance- a lot of the servers they have are merged with others, which causes a significant drop in the number of servers they have.

my main server has 9 merged with it. easy to be logged into one character but be sharing space with many servers.

With no disrespect this is a suggestion to have more in-game moderators that are more hands-on, that way players do not have to waste precious time with tickets/support/pming, I do appreciate that the moderating team that R2 currently does have at this moment is very active in helping, however they cannot always be there and nor would myself or other players expect you to, but it would really help if we had more moderators in-game.


Forums are easier to handle. In-game spamming is harder as well as scammers.


The worry it seems not only myself but other members that either read the topic or post more are continuing to vote that we do need more of them.



I think it is needed for safety for players money, or even they themselves.


An issue is we have more and more games on R2's servers Now city of stream coming out?


We have 100's of servers and 20-35 staff just cannot handle that burden, nor would I personally want it imposed of them, I want mods to enjoy R2's games also.


I do think there has got to be a way for everyone to win on this situation.

By winning, stop issues from happening,scamming,bullying etc,

We do have a block feature, but as a previous poster had mentioned eventually they make a new account and start all over.


That's why we do need in-game moderation.

Runescape, Wow, and many other big game companies have them, so I don't see the issue with it on R2.. unless its not reasonable in the coding?

I'm pretty much just a player when in the server. i have no GM powers. yet with proper communication to GM's while I camped that server many gold spammers sellers of various types were handled pretty quick over the 24 hrs online near constantly= every time a new one popped up they were taken down.
Browser#1

Browser#2

I'm everywhere

:says hello to the many servers::

basically what I mean by that is, Power to the people. because following the procedure does work. and will help the GMs do what they need to.
Can't help others if they can't help themselves. only so much a moderator, gm , etc can do.
when I file i try to be as clear as possible. state the character name having trouble with, screen shots of the situation&TOS that breaking. copy paste owns.
It would be nice to see more powers that be shape chat. however it does say in TOS that they don't directly monitor chats. that doesn't mean people aren't responsible for what they type.
there are also area's they probably can't or wont(not sure as there are usually privacy's things about reading pms) monitor until you send them stuff showing a need as well. for your suggestion to work they'd have to monitor pm's, guild chats, everything else as well as world chat to be most effective or it will only be semi.
or for people to actually send in the screen shots of the nasty stuff they get sent in pm's in tickets to show its going on to get things documented.

[troy098]

jess is right

[wayne82444]

Something to take into account is that R2 doesn't have as many servers as it looks like at first glance- a lot of the servers they have are merged with others, which causes a significant drop in the number of servers they have.

[ChaoticCody]

With no disrespect this is a suggestion to have more in-game moderators that are more hands-on, that way players do not have to waste precious time with tickets/support/pming, I do appreciate that the moderating team that R2 currently does have at this moment is very active in helping, however they cannot always be there and nor would myself or other players expect you to, but it would really help if we had more moderators in-game.


Forums are easier to handle. In-game spamming is harder as well as scammers.


The worry it seems not only myself but other members that either read the topic or post more are continuing to vote that we do need more of them.



I think it is needed for safety for players money, or even they themselves.


An issue is we have more and more games on R2's servers Now city of stream coming out?


We have 100's of servers and 20-35 staff just cannot handle that burden, nor would I personally want it imposed of them, I want mods to enjoy R2's games also.


I do think there has got to be a way for everyone to win on this situation.

By winning, stop issues from happening,scamming,bullying etc,

We do have a block feature, but as a previous poster had mentioned eventually they make a new account and start all over.


That's why we do need in-game moderation.

Runescape, Wow, and many other big game companies have them, so I don't see the issue with it on R2.. unless its not reasonable in the coding?

[ShadowGammaDraco]

Take action requires time.

Also, to eliminate the scenario of "Abuse of power"

It's simple ALL Mutings/bans must be documented and screenshot to prove it.

To get to the Gm's and other mods takes time.

Time in which it isn't healthy, so if they take 5 days to respond the situation is already gone and over with.



As much as I appreciate the staff team if you see on the staff page, theres less than what 20 staff members?

20 staff per 1 Server = 20 servers covered and this is only Crystal Saga we are talking about.


I think that as long as Moderators regardless of guilds can if show proof/evidence of what is happening is fine.

Meaning no proof=No mute and if they do then they can lose their moderator spot and even face their own account[s] banned permanently.


So reprimanding, I think if we place a high emphasis on what they do and high expectations/consequences then it would prevent the abuse of power.


But to do nothing isn't right either.

Crystal Saga is ok for now however if we have bullying, threats and everything you think submitting a ticket and waiting 24-48 hrs is wise?

If that person is bashed and harassed and told to take their own life, if a moderator was literally right there it could stop the entoire thing and maybe even save a life.


Any game company NEEDS held liable and responsible for THEIR members.
While it isn't 100% sucess rate/preventable doing nothing/having NO ONE there at that time is a big risk factor not only to R2 but it's players.


Any mission of a game company is to promote it, allow members to have a good time enjoy their game and be there for the player and their safety.


In-Game harassment preying on individuals is NOT tolerated and it needs dealt with ASAP, not with a ticketing system.

As for the other mods, again PM not on-site not on-location.


Meaning it takes time just as much as the ticketing system.


20 members of the staff team VS 100's of servers.


I know my math isn't the best however they cannot go to every server and "Babysit" when a situation occurs.


While I respect the Staff team and admire them for trying... It just cannot be done. If we added 100-200 mods in game it would help I think.


2 Per server and if the need requires it add an extra member.


This doesn't 100% fix the problem but it helps prevent it.


In addition:

Ignore features do help but if its harassment they just can make multiple accounts and id's and keep going, and again mods cannot monitor the mass amount of players playing R2's games.



Also what message does that show to others? It's ok to spam/flood anyways because R2 staff cannot stop it?

It promotes it if anything, they make a new account do it all over again. Members shouldn't have to constantly ignore the many countless users due to the scam/spam measure.


As for myself I haven't see much more aside from spamming and scamming in chat. Thankfully, however it is inevitable and will occur and ifR2 doesn't implement something soon, I do think we may lose members due to suicide and it's all about prevention.

Nothing's 100% preventable but we can at least try.

R2 doesn't at all advertise online safety or anything of that nature really which is very sad.

I tend to check forum often. as I'm a Forum Moderator. been playing for 2 years only leaving comp for daily rituals of coffee breaks &stretching legs etc or family outings.
might not always be on in that server but i have characters that have been there since the start which act as sleeper cells. can play many servers &many characters at once.
so...if have trouble of that nature. file ticket, if ticket takes forever or its urgent- pm me the ticket # or bring screenshots of the chats in question to me.

[ChaoticCody]

As for the other mods, again PM not on-site not on-location.


Meaning it takes time just as much as the ticketing system.


20 members of the staff team VS 100's of servers.


I know my math isn't the best however they cannot go to every server and "Babysit" when a situation occurs.


While I respect the Staff team and admire them for trying... It just cannot be done. If we added 100-200 mods in game it would help I think.


2 Per server and if the need requires it add an extra member.


This doesn't 100% fix the problem but it helps prevent it.


In addition:

Ignore features do help but if its harassment they just can make multiple accounts and id's and keep going, and again mods cannot monitor the mass amount of players playing R2's games.



Also what message does that show to others? It's ok to spam/flood anyways because R2 staff cannot stop it?

It promotes it if anything, they make a new account do it all over again. Members shouldn't have to constantly ignore the many countless users due to the scam/spam measure.


As for myself I haven't see much more aside from spamming and scamming in chat. Thankfully, however it is inevitable and will occur and ifR2 doesn't implement something soon, I do think we may lose members due to suicide and it's all about prevention.

Nothing's 100% preventable but we can at least try.

R2 doesn't at all advertise online safety or anything of that nature really which is very sad.

[BrotherVT]

As I've stated before, if you feel like you have any issues, then you can either file a ticket or PM a Moderator with either the Ticket Number or your concerns on the subject.

The best evidence is always a full conversation with no cut outs of any sense.

As of this moment, In-Game Moderators is something many players wish to be implemented, however, as past experience has done for R2, they will be a tad bit hesitant on such actions.

[ChaoticCody]

We need to be mature adults and to say "It wont be implemented" Means a possible loss of life.

One life lost due to a game is one life too many and even IF in the TOS CS and R2 isn't "Held responsible for damages" and etc, they can STILL be sued/liable for not having enough staff, it's better to have more and protect players.


Than to not.


I don't think ANY members even regular members want to see a R2Game member take their own life due to bullying and harassed by other players.


I think it needs implemented. Otherwise I see R2 being unable to protect their members that is the goal isn't it?


IF all members lost their lives/took their own due to bullying there goes R2's customers and fans.

To do nothing is part of the problem.


Granted these are extreme cases, but it does happen we see cyber-bullying and it makes the members feel lousy for themselves, some dust it off, others the words do hurt.


Moderators in-game are needed.


We have them in WOW,Runescape and even in Gaia online and that's not an MMO in a way.


We have them in bigger games, and we need them here.

[BrotherVT]

If you feel like the bullying/harassment is getting to a point in which it cannot be tolerated, you can PM a Forum Moderator - both being either:

1. MemoryLane
2. ShadowGammaDraco

They will babysit the server and ensure that your server stays clean and safe for people such as yourself. Your consideration for the community is very much appreciated.

[ChaoticCody]

Take action requires time.

Also, to eliminate the scenario of "Abuse of power"

It's simple ALL Mutings/bans must be documented and screenshot to prove it.

To get to the Gm's and other mods takes time.

Time in which it isn't healthy, so if they take 5 days to respond the situation is already gone and over with.



As much as I appreciate the staff team if you see on the staff page, theres less than what 20 staff members?

20 staff per 1 Server = 20 servers covered and this is only Crystal Saga we are talking about.


I think that as long as Moderators regardless of guilds can if show proof/evidence of what is happening is fine.

Meaning no proof=No mute and if they do then they can lose their moderator spot and even face their own account[s] banned permanently.


So reprimanding, I think if we place a high emphasis on what they do and high expectations/consequences then it would prevent the abuse of power.


But to do nothing isn't right either.

Crystal Saga is ok for now however if we have bullying, threats and everything you think submitting a ticket and waiting 24-48 hrs is wise?

If that person is bashed and harassed and told to take their own life, if a moderator was literally right there it could stop the entoire thing and maybe even save a life.


Any game company NEEDS held liable and responsible for THEIR members.
While it isn't 100% sucess rate/preventable doing nothing/having NO ONE there at that time is a big risk factor not only to R2 but it's players.


Any mission of a game company is to promote it, allow members to have a good time enjoy their game and be there for the player and their safety.


In-Game harassment preying on individuals is NOT tolerated and it needs dealt with ASAP, not with a ticketing system.

[BrotherVT]

There were no Chat Moderators by the time you and I were in the game.
However, during my time as a Moderator, I've heard stories - in which I will not disclose any further information about it.

As far as I'm concerned, there are some things that are better left not knowing.
As for an in-game mod compared to a Forum Mod, it will indeed bring out different outcomes than you think.

As always, the best recommendation in order to deal with Goal/Xtal sellers is the usual "File a ticket" or "PM a Moderator" to pass along to the GMs in order for them to take action on it.